Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Came in after a fiasco of a morning and was met with the most incredible customer service!"
• "Eric, the gentleman manning the front desk, exhibited an exceptional level of assistance."
• "Service was great, fast and very professional."
• "The managers are very courteous and knowledgeable."
• "Always great service with friendly and accommodating staff. I’m always able to get my tires fixed or replaced on the same day, and in urgent circumstances, they always oblige my requests."
• "We were highly pleased with the expertise and integrity of the Mavis staff."
• "Javier, Erick, and Grady were all so friendly, helpful and professional."

Cons:

• "Their customer service was terrible on the day I was there and clearly they were rushed at end."
• "Horrible customer service from Michael. He was very unprofessional and made me uncomfortable."
• "Do not ever go to this place. Went to them because it was close by but not worth it in the long run. This place is a joke and a rip off."
• "I am sick of Mavis, go to one of there locations and you will be as well."
• "Be aware of the trick by the call center."
• "The worst service I have ever experienced in a car shop."
• "I found the customer service to be terrible on the day of service."

Price and Value

Pros:

• "Oh yeah...the price wasn't bad either 👍🏿"
• "He gave me a reasonable quote, but at the end of the work charged me … wait for it … nothing."
• "They were able to patch it up while I waited for a better than reasonable price."
• "For less than $10 bucks they removed the tire fixed it from the inside properly and re balanced the wheel."
• "They are less expensive than Towne Fair Tire or any other tire dealer!"
• "People are helpful and prices are fair."
• "Zero complaints honest and reasonable pricing."

Cons:

• "That place is a rip-off."
• "Avoid this Mavis location at all costs. They are rude, unprofessional, and will mess up your tires and wheels."
• "Be prepared to comeback in 3 months. I replaced tires, paid for alignment, balance and warranty, and that’s how the tires look like after 3 months of driving."
• "Not to mention the “discount” in their name is a joke, overpriced."
• "So you may think that at least I paid the lowest price for the service and parts. NEGATIVE."
• "Beware that the current $99.99 brake pads deal on the mobile phone site does not mention that the price is 'per axle'."
• "They can't keep their lies straight."

Efficiency and Reliability

Pros:

• "Highly recommended. Replaced front and rear brakes and rotors on a MB."
• "Like this place. I think their best part is that they open on Sundays."
• "The overall time was less than 2 hours and they changed all 4 tires, balanced, aligned and changed the valves."
• "Came in last minute on a Sunday to get a tire repaired. Customer service was great and Henrique & the team went above and beyond to make sure my car was safe to drive with all 4 tires checked."
• "The tire needed for the Tesla Model 3 was not in stock but they were able to overnight the tire and had it installed before noon the next day."
• "They let me drop off my car and by 8:30 a.m. the next day I received a call that it was fixed."
• "I was in and out in 10 min with a fixed tire!"

Cons:

• "Absolutely ridiculous experience. They told me they ordered the tire and it would arrive in 2 hours, so I drove from over an hour away to wait, expecting to only have to wait for 45-60 min. I ended up waiting 5 hours for the tire to even arrive."
• "End of work day and still no word so I called again and was told that I can pick it up the next day because they didn’t have the tires they said they had in."
• "They only lifted my car around 11:15am. And I only left the shop with my car at 2pm (almost 6 hours later)."
• "Spent over $1300 here on new tires and had to wait 9 hours."
• "I made an appointment a month in advance to have tires installed. Arrived on time and specified I would be waiting in store. Solid 2.5 hours later I'm told the tires were not even delivered and I've been waiting for no reason."
• "I had to wait 3 hours for a tire rotation although I had an appointment."
• "Car is never ready at the promised time!"