Mr. Tire Auto Service Centers Reviews Summary

Customer Service

Pros:

• "The Manager John and his team helped me out in an emergency situation."
• "Met Rainer — the MOST AMAZING manager! Exceptional customer service, doesn’t want you to spend money unnecessarily."
• "Best staff I've ever encountered, all the employees are extremely educated."
• "Rainer went above and beyond to get the tires I needed for my car."
• "Great customer service, very personable."
• "Staff is very friendly and helpful."
• "They always give me great deals and explain the process of how they fixed it and answer questions unlike other shops."

Cons:

• "Today they destroyed my wife's key! Apparently this is OUR fault and refuse to acknowledge any problem or wrongdoing."
• "That’s one to many stars. How do you mess up an oil change?"
• "Not sure how they have any good reviews."
• "I declined recommended service on a recent visit to Mr. Tire. The employees who helped me were very unfriendly - almost seemed mad at me."
• "This used to be a great and honest place, now they are absolutely scammers. Please don’t go there."
• "Some people have no conscience. It's despicable to try to take advantage of people like that."
• "Not honest. I went in bc my tail light needed replacing and asked if they had a replacement bulb... I had to argue and really could not believe the NERVE of this man to try to RIP ME OFF like that."

Pricing

Pros:

• "I called in after never coming here before and Jason beat the price on 4 Michelin’s for me by over a hundred dollars."
• "They repaired at no charge as it was under ‘their warranty’!"
• "Prices are awesome too, I recommend these guys to all my friends."
• "Very pleased that Brian was able to find a couple coupons that I hadn't know about which reduced the total to a very reasonable amount."
• "Their prices were reasonable."

Cons:

• "Yet, they charged me $130 for a wheel alignment only for me to have to replace all four tires two days later!"
• "I would not recommend going here. Prices are high."
• "They quoted me just over $3000 for the work which was a bit ridiculous out the gate."
• "First time going to this place and for me it will be the last. I feel like I pay more that what I was supposed to pay."
• "Wouldn't honor a coupon on their website to price match competitors, stating it's only for tires, even though the coupon doesn't say that."

Quality of Service

Pros:

• "Just had four new rotors and pads installed in just under two hours, and with that I get brake pads for life."
• "I got new tires for my Jetta here and the managers were very helpful on the phone and very kind in person."
• "Rob and Joe took it back, changed the tire for me completely and made sure all of the lugnuts on every tire were loose enough for me to move but tight enough to be safe!"
• "They took care of me first thing Monday morning, explaining everything clearly, and getting me in-and-out and on my way like a NASCAR crew!"
• "Truck rides better than ever, so happy and recommending all friends/family."
• "The oil change and tune-up took roughly about an hour."
• "I was able to get my tire changed with barely any wait time."

Cons:

• "STAY AWAY FROM THIS PLACE"
• "I stopped coming here a few years ago because Greg tried to rip me off and take advantage of me as a female."
• "I had stopped coming here because the previous management was constantly selling services that were truly not needed."
• "Every time I have taken my car to this establishment, they 'find' reasons to charge me an exuberant amount of money."
• "Go here to get your wheels ruined, 2 of the wheels fell off the car from about 5ft high while it was up on lift in the shop."
• "Won’t ever trust them to work on my vehicles again! Very disappointed in the blatant disregard for my family’s safety."
• "RUN AWAY! Worst liars ever! Too bad there are not negative stars!!!!!"

Management

Pros:

• "I found out that this location had changed the management team so I decided to give them one more try."
• "Since he was let go, the new management is awesome again."
• "Rainer has exceptional knowledge of the auto industry and is greatly focused on customer service."
• "This place is great now! Matt and John are fair and honest."
• "The new manager Rainer was excellent. I was on the border line of returning due to issues I previously had."
• "Ron and the rest of the team at Mr. Tire are OUTSTANDING!"
• "John and Matt are always there for their clients need."

Cons:

• "I stopped coming here a few years ago because Greg tried to rip me off and take advantage of me as a female."
• "I had stopped coming here because the previous management was constantly selling services that were truly not needed."
• "So, I was coming here for years and then they got a new manager...and he was awful and took advantage of me."