Address: 56 S Courtland St, East Stroudsburg, PA 18301, USA
Phone: +15702168663
Rating: 4.7
based on 229 reviews.
Staff and Customer Service
Pros:
"The staff was extremely helpful."
"The staff is so friendly and helpful."
"Your collective courtesy, patience, and prompt attention, coupled with your profound expertise in diagnosing and efficiently rectifying my problem, truly impressed me."
"Mavis in East Stroudsburg is probably the most professional mechanic shop around here."
"I absolutely recommend this place to family and friends."
"The team is friendly and sincere."
"Customer service is superior to any other in the area."
Cons:
"Service takes forever."
"His attitude was it is what it is. Extremely unprofessional, as a manager you would expect better."
"So Mavis basically tries to squeeze you for as much money as they can and they only hire incompetent mechanics that take 1.6 hours to change a wheel stud."
"Made an appointment with the mechanic for inspection at 5pm and he forgot about it."
"I would never go back to this location."
"DON’T WAIST YOUR TIME! DON’T GO TO THIS MAVIS!"
"These guys are rip off and wait times are crazy too."
Efficiency and Timeliness
Pros:
"Literally within minutes of arrival, the flat was fixed."
"I was fortunate enough to get in the same day to have my tires mounted and balanced."
"Got new tires balanced and put on without a problem. I wasn't there for more than an hour an a half on a busy day."
"I was in and out in 15 min."
"Ed was courteous and was able to quickly check out my issue and sent me on my way in less than 15 minutes."
"Adam helped me out an made sure my car was done the right way much Appreciated!!!!!!"
"I had a flat tire and they replaced it before I could blink!"
Cons:
"In the past, I had 4 new tires put on by them. It took them almost 5 hours."
"I so bad wanted to like these guys... But if a tire place can’t get it right after 4 tries it’s time to move on."
"Had small leak on a tire. Took car to Mavis said it would take 20 minutes... I decided to take my car somewhere else, at this pace it would of took a lot longer."
"I will not be trusting Mavis with my car again."
"I have this strong feeling Mavis Discount Tire on North Courtland Street will not be seeing me as a customer anymore!!!!"
"Took them 4 days to 'fix' the problem."
"A simple inspection takes 2.5 days to do?"
Professionalism and Expertise
Pros:
"This place is awesome, my tire kept losing air. They found out why and fixed the problem and also noticed another issue and fixed that as well."
"Adam was a delight to deal with."
"Thank goodness for the store manager Adam as he was able to make time to take care of it for me."
"The gentlemen here have consistently been reliable."
"Kevin Is An Amazing Manager And Much Needed Asset To The Mavis Family He’s The Most Professional Knowledgeable Mechanic And Service Provider In The Business."
"Very reliable service! Could always count on them anytime for anything."
"They were very friendly, and didn't even charge me for the easy fix!!"
Cons:
"They made it seem like I couldn't change my tires if I didn't change these small joints on the car."
"The guys in the shop are busy and can't come running for the phone every couple minutes."
"I then asked my girlfriend's dad who is a mechanic from New Jersey if he can inspect my car and pointed out to me that neither my rotors nor my brakes were changed."
"They want to work when they want to work and they just want your money."
"Went in for new tire install and alignment, a guy named Adam tried to haggle my fiancé for more money."
"I wasn’t told that I had to take them off when the weather breaks."
"I have purchased a set of new tires and they installed them however the mechanic didn’t know how to properly do tire balancing so I had to return the next day."