Address: 1610 Stefko Blvd, Bethlehem, PA 18017, USA
Phone: +16108682108
Rating: 4.1
based on 105 reviews.
Customer Service
Pros:
"Yadshira R provided me with exceptional customer service while shopping for 4 new tires."
"The guys at the front desk were super friendly and easy to talk to."
"I appreciate the honesty, integrity and the generosity that they showed me today."
"The customer service person Steve is polite as well as Cisco...What a great team!"
"Isaac was super helpful as was his coworker."
"Elena was so helpful and friendly."
"Very professional friendly services.Highly recommended!"
Cons:
"Terrible service. Waited over 2 hours from my scheduled appointment time, with no acknowledgment from staff regarding being behind schedule or issues."
"Unbelievably bad service, there was nobody else there, and it took them an hour to change one tire."
"Horrible service. I’ve been going to this location for many years I will not be returning."
"Terrible place I walked in one day because I had gotten a flat tire about a block away from their shop and the person at the front desk was extremely rude and basically kicked me out telling me he can’t help me."
"This place gave me the worst customer service experience I have had in a long time."
"Stay away from this place. Trust me, I never give a bad review but this was bad business from a team who don't care about the customer."
"Very unprofessional assistant manager."
Pricing and Charges
Pros:
"He did sign me up for the rewards program and my brake inspection was free!"
"No Upsell, No scamming, No B.S...Honest."
"The Service was great, and the cost was lower than I was expecting to pay."
"Fair prices and they give many deals/coupons."
"At pep boys, they gave me a MUCH cheaper price and actually told me it was just a nail in my back tire that needed to be patched up so I didn’t end up getting tires."
Cons:
"I went to pep boys for a simple fix. I was quoted one thing over the phone. I get there and it turns into 3x the amount."
"I was charged $230+ on labor for a hour and half long visit."
"They quoted my 80.00 freaking dollars!!!!"
"Went in to get a set of tires...while installing my tires I asked for a price quote for an complete engine tune-up...700 dollars is what they quoted..REALLY..OMG I was born at night but not last night..I was insulted."
"A little shady. Needed to have a tire plugged and they tried to sell me tires claiming it was too close to the sidewall to repair."
Appointment and Scheduling
Pros:
"Appointment was easily setup online."
"Dropped my car off for a tire install at 9 am was able to go run some errands and it was done and ready by 10 am."
"Made an appointment really great customer service."
Cons:
"This place missed my appointment twice for State Inspection."
"Massive waste of time. I booked an appointment online for an inspection and got confirmation. When I showed up the shop said that they can’t do inspections and can’t help me get a timely appointment at any other location."
"Then when we got back 2 hours later they had not even started it and said that the online system books when they dont have available times to do work."
"I went to this location on 11/13 ordered my tires the day before received an email that my appointment was scheduled arrived at 1:15 pm it took them 3 hrs to replace my tires on my truck while I was waiting even though I had an appointment."
"Essentially the online booking system does not work--it offers appointments that are not available."
"The store manager decides to cancel my appointment stating he can't fit my van in!!"
"Don’t go to them. I made an appt on their website for and oil change on Sat. July 8th @2pm. I arrived at 1:57pm. They told me it would be 2 to 2 and 1/2 hours before they could get to my oil change."
Quality of Service
Pros:
"They quickly and happily fixed the order and I was on my way quickly and happier leaving with a Bosch brand battery instead."
"Technician’s were very informative and particularly attentive to their work."
"Thanks to George Hernandez and Technician Kevin for doing a fine job."
"The folks at Pep Boys took my car in as soon as they could and got me back on the road in a couple of hours."
"Then he gave a couple of options and we decided to go with the middle package(they come with lifetime warranty pads and rotors)and everything got done in less than a hour."
"When I arrived they repaired my tire in no time."