"Anthony drove me to my home and picked me up after the work was done!"
"They are honest and hardworking and have a great team there to support them."
"Ken and Alexes were working. They are like a dynamic duo."
"Phiney and his team were fantastic."
"Phinney was also a great help - making periodic checks on my vehicle, keeping me informed."
"They are very helpful and answer every question you may have."
"Anthony and Reginald took the time to explain exactly what was going on with my truck."
Cons:
"The current service manager, Phineas has blatantly lied to my face on several occasions."
"How quickly a business can go to hell. When Tyrone was service manager, the service I received was exceptional."
"I called every hour to check up and came back at 2 pm and was told that we haven’t even touched your car yet!"
"I wasn't please with level of service I was given, because it seemed like he didn't care about my recommendation... when I was given the bill it was much higher than I remembered paying the last time."
"Made one appointment for last Thursday for an alignment. When I arrived, I was told they were running behind and it would be at least an hour until they could get to me."
"Dropped my car off for the three hour window and came back to pick it up. The car was still not done and apparently they had to get a tire delivered event though I made the reservation in advance."
"I asked the representative at the desk when will my car be serviced, he very rudely says 'whenever they get to it, they’re busy'."
Quality of Service
Pros:
"I was a traveler from NY to VA on a Sunday afternoon when I noticed the temp gauge on my dash inching towards the red zone... They took me in, added coolant, tested the car out, gave me some advice for my drive home and only charged me for the coolant. Super polite. You saved my day Tyrone & crew. I got home safely that night. Thank you."
"I called at 3:00 p.m. on a Sunday afternoon to ask if they could look at my tire... Everything was perfect!"
"I needed an inspection and of course went the day before the last day of the month. Phineas and Kenny took good care of me and got my car inspected and sent me on my way in less than an hour!"
"This Mavis in W. Nyack is excellent service. Accommodating and fast. Very spacious too."
"Phiney and his team were fantastic. I took my car to the dealer for an inspection... I took my car to Mavis where I was told that what the dealership told me had to be fixed was false."
"Great service! Had me in and out as fast as possible after getting a flat."
"Gordon was very helpful in getting my tire repaired despite the back up in scheduling."
Cons:
"This is the worst place to go, my husband brought his car to change the tire, they messed up and broke a part of his car."
"The most horrible place to get help for a flat fix. Not friendly...very dismissive!"
"This location is garbage and I'll probably never go back."
"Ken is an excellent manager. He runs this facility organized and professional very courteous."
"Caught a bolt in my back passenger tire on my way home... 1.5 miles into our drive after we left Mavis on route 287, the tire blew, leaving us stranded on the side of the road."
"Dont go to this place. Went there for new tyres and a inspection they said that it wouldn't pass inspection because the brakes need replacing."
"Horrendous experience dropped vehicle off for 2 new tires it took 9.5 hours."
Value for Money
Pros:
"Mavis solved my flashing tire pressure light for free. After I bought the complete set of 4 tires from Mavis I was advised to return for the sensors."
"Also, I recommend going with the financing. Deferred interest for 6 months. I didn't have to use my own money!"
"Price was fair and they reduced it when I paid in cash."
"They do a fantastic job and always communicate the issue with very favorable pricing."
"They gave me all the details of the work ahead of time and got me all the discounting/coupons./rebates I was eligible for."
"I asked for a replacement of tires, and they had it done in no time."
"They have always been fair with me and have had good (sometimes surprisingly good) prices."
Cons:
"Once again another deceptive practice by an auto center my teenage daughter's car was brought in for 40 min. $35.00 safety inspection she only had it a year They said it needed new tires and wipers 3 & 1/2 hours and $170.00 later she got her inspection."
"Service was performed correctly and timely. Where the problem is, I asked for sumamoto tires and was told they are out of stock so they put on their own brand tires and was charged the same as the sumamotos."
"It is unprofessional to bait and switch!"
"I took my car to have the tires replaced. The website quoted me at around $850 to replace all tires. When I got there I was told it would be closer to a thousand but there would be a rebate and I would get $200 back and the car would be ready the next day by 10am."
"Absolutely Terrible! Phiney the person working there absolutely rude!"
"The worst experience ever!! Brought the car in on a Saturday for them to tell me I needed a wheel alignment and rotation... Over an hour later, still not ready!!! The worst of the worst!!!Never again!!!"
"Terrible customer service. Make an appointment then get told when you show up too backed up come back tomorrow."