"Ever since the new manager Jason has taken over, I feel the customer service has gotten much better."
"Dave was incredibly nice and made sure we were comfortable for our wait."
"Jason Vega, store manager was nothing short of spectacular in listening and understanding my situation."
"Their waiting area is clean and has coffee, water, TV and phone chargers."
"Carl and his crew were professional, courteous, extremely helpful and answered all my questions with patience and made me feel welcome."
"Associate Alex and Manager Dave were very helpful."
"The customer service is excellent and the staff is welcoming."
Cons:
"Today was the last straw with this place. I will no longer be returning there."
"It is a shame that Chris and Dave the management that was there before has left when the new management came in."
"They told me one price on the phone and when I confirmed that it was the price for the entire service and not just a part, they said yes. When I picked up the car hours later, the price was suddenly $200 more and they would not honor the old price or help on anyway."
"When you have a tire rotation appointment that takes no less than 2 hours is a real problem."
"Very disappointed. I went here on a recommendation. It was horrible."
"For a simple tire patch on a commercial account I find that completely unacceptable and will not be using the store anymore."
"I am thoroughly disgusted by this company and its employees and the customer service, the taking advantage of and not listening to paying customers."
Quality of Work
Pros:
"They treated the expensive rims like it was their baby."
"The install was done perfectly. Correct torque on the lug nuts and balance is very smooth at any speed."
"They do quality work and am never disappointed."
"This place always does a great job and they are fast."
"Chris and his team are very knowledgeable and can be trusted to only do the service that is required at a fair cost."
"The guys at ETD were very friendly, knowledgeable and gave me a quick idea of my vehicles problem."
"Great customer service and very knowledgeable."
Cons:
"I took my car to another shop, they informed that i had 2 bent rims. And the bent rim was never placed where i requested."
"I noticed after getting on the road with the new tires there was some problems with stability."
"I would not bring my car here again to get it fixed. I feel like I was ripped off and they replaced a strut that did not need to be replaced...could still hear the same noise."
"Then the issue that it was brought in for not resolved but all who worked on it and those who attend the front swear that is is now resolved, amazing! And yet it is not fixed."
"Dishonest. After a flat tire, Victor sneakily kept my flat tire so that I would need to come back for the rim."
"The amount of money we have spent here one would think they would actually pay attention to what WE HAD TO VERBALLY SAY ABOUT OUR OWN VEHICLE!"
"Worst service ever."
Value
Pros:
"The tires were very reasonably priced."
"Got 4 new tires and an alignment for my car. Car runs great, tires price was super competitive and i got a $50 card rebate."
"They put 4 new tires on and saved me money!"
"Victor got in touch with Continental and was able to get the 2 new front tires for 75% off the price...WOW!!!!"
"I got a better price from ETD for all the work and better Continental tires than the dealer was going to put on."
"Thank You Carl for the extremely reasonable price on my new tires."
"They are always very quick with their work and they have the cheapest prices on new tires that I've seen anywhere around here."
Cons:
"They had me up and running without having to worry about leaving the car overnight."
"I always pay less then what Im expecting."
"After over 2 hours of waiting for an oil change, my car wasn’t even brought onto the rack yet."
"Would not recommend this shop. The guys in there have no idea what they're doing at all."