Pep Boys Reviews Summary

Customer Service

Pros:

• "Service today at 9880 E Roosevelt Blvd was 5 star, above and beyond!"
• "These gentlemen have coined the term great customer service."
• "The service manager was very pleasant and professional."
• "The tech that helped me was extremely pleasant!!!"
• "The service writer Louis was a fantastic representative. Helpful and friendly and made sure my repair was taken care of as quickly as possible."
• "Greg was a total lifesaver."
• "Gio is truly the best, kept me informed the whole time they were working on my car."

Cons:

• "The worst customer service I ever been the two men working in the front desk are so rude and don’t care about the customer."
• "When I was checking out to pay no one acknowledged me. No smile, nothing."
• "Just take your car somewhere else. They can not even perform basic mechanic services."
• "I reach out to their upper management and till this day I still haven’t gotten a response."
• "The worst service!!! Waited 5 hours to get my brakes done."
• "Worst pep boys I have gone, here in two occasions and there employees are very unprofessional mean and disrespectful."
• "Terrible customer service! Rude Unprofessional! Staff!"

Pricing and Charges

Pros:

• "He changed my belt today for free of cost!"
• "Found another place at 1/3 the price."
• "Pepboys wanted to charge me 1200 and online the same tires was 800."
• "I was really surprised when pepboys gave me my money back after I consrunted the manager there with all the paperwork!!"
• "Greg and team were courtesy, fast, and even told me about coupons online."
• "Store Service Manager Jennifer Erdos went above and beyond to help me out & I cannot thank her enough."
• "Andy and Chris both stayed late so that my tire could be replaced and gave me a great deal on 4 new tires!"

Cons:

• "The service department overcharges on the parts they sell over the counter plus a labor charge with other added charges."
• "Initially, they told me the price for a new battery was 404 dollars and that the total for the battery plus labor would be 747 dollars."
• "Also prices for jobs are crazy. To replace 8 spark plugs (Ford E-250) they said it will be 500$."
• "Stay away from store 9880 Roosevelt Blvd they rip you off."
• "Even though you have an appointment you won't be first in the line anyway."
• "Dont get fooled into a credit card application that's disguised as a discount."
• "When I asked why are they so high, he told me he could do tiger paw for 860(online these tires are 650 ish)."

Quality of Service

Pros:

• "They proved that both workmanship skills and care can make all the difference when it comes to automobile repair."
• "Andy and his team really came through in the clutch."
• "This is an excellent team! Polite, kind, thoughtful and supremely knowledgeable with my vehicle."
• "Joe and William in my last visit. William paid good attention in diagnosing the problem and Joe did a marvelous job fixing it."
• "Huge shout out to William who went above and beyond for me! Excellent customer service & was able to service me ~ as busy as they were he made it happen!"
• "The work was very professional and they explained everything very clearly!!"
• "The repair job was done much faster than I expected."

Cons:

• "Turns out Pepboys never properly put my oil cap back on, so I was severely leaking oil since that oil change."
• "Staff is not knowledgeable."
• "Don’t go here. Took my BMW there for an alignment... they didn’t fix it at all."
• "Either Pep Boys lied and just didn’t bother performing the oil change or they are completely incompetent at their job."
• "They used cheep parts to fix my coolant leak."
• "Kept me waiting for 3 hours just to tell me they don't know what's wrong with my car."
• "Went in to replace my tires and the tire popped out the next day."