Firestone Complete Auto Care Reviews Summary

Service Quality

Pros:

• "I always come to Firestone in Wayne because of his great service."
• "It is a flag ship store so they took care of my blown tire on an emergency basis when the Montclair store couldn't."
• "They show you options, don't pressure, and get the job done quickly but without rushing."
• "The service here was amazing. Both Devon Harding and Gerald Guillaume totally took care of me and my car."
• "Eli was super friendly and very helpful!"
• "The people that work here know how to talk to their customers respectfully, they are detailed in answering questions & they are happy to let you know."
• "I really appreciated the service that I received at this Firestone location."

Cons:

• "Service is not bad but the prices are really bad."
• "Extremely expensive, first experience was too bad with salesman and second visit was much better."
• "Don’t bring your car here unless you wanna get ripped off."
• "Do yourself a favor and just go someplace else."
• "Devon the store manager is a fraud."
• "Do not trust these thieves."
• "Terrible servicetl Devon the store manager is a fraud... this place is a waste of time and money stay away from this place..."

Pricing and Value

Pros:

• "Prices are not that bad, you can always find cheaper if you look around."
• "They gave me a dscount to finance. No pressure consuting info and they prorated my tires that need to be replaced with lifetime protection."
• "They were able to meet me at my budget price with excellent product and service."
• "Dollar amount charge for the service was reasonable."
• "They offer price match on tires .. how could you go wrong."
• "I always come to this firestone for my car needs and family members they always take great care of me and my car super quick service also DEVON the service manager he’s great guy very helpful and respectful man highly recommended this place to anyone."
• "In general I am very happy with the service and pricing they give."

Cons:

• "He tuned it up without asking. And then charged $10000 Full systemic oil change is $130 Too expensive."
• "The car was attended by the technician after a wait of 1 hour. 1.5 hour later the technician provided his analysis to the front desk and she provided me a long list of items needed to be changed in my car and the estimated cost was $3500 for a 2 year old car."
• "Everything was upcharged at least 30% onto the regular 30% I’m sure every other place uses."
• "I just went here for front brakes he tells me 714$ worst case, then an hour later he said needs calipers too 150 each and added labor 300 so that's $1314.00 before he did anything I asked how much again now he say $2850.00."
• "They sold me 2 front tires and I mentioned I would return to purchase the rear tires. I returned 2 days later to find out that the brand I purchased does not carry rear tires for my vehicle."
• "No good service Estimated tuneup. I did order them not to do because it is too expensive."
• "Then they make recommendations on what I need for example I was told I needed windshield wiper blades the problem with that is that I had them changed 3 weeks ago."

Efficiency and Timeliness

Pros:

• "They were precise with time and service."
• "I was on a business trip, and my rental car broke a wiper in the middle of a January snowstorm... they stayed the extra 15 minutes to get me back on the road."
• "Gerald had me out in under an hour, extremely helpful and down to earth."
• "My 2011 Honda Ridgeline wouldn't start - Called this Firestone location since they should up open and the manager - Devon Harding said bring it in and they will do their best to get me running again. Well, they did!!!"
• "Dropped off at @ 4pm and they diagnosed problem (starter) and replaced/installed within 2.5 hours!!"
• "I was here 3 months ago to get some snow tires put on, it took them about 45 minutes to do the job I was quite happy."
• "The service persons here are quick, friendly, and knowledgeable."