Mr. Tire Auto Service Centers Reviews Summary

Customer Service

Pros:

• "His customer service was some of the best that I have experienced in a while!!!"
• "Randy is very personable and educates you on your car and works effortlessly to make sure you get the best deal you can on whatever service you need."
• "The customer service was incredible. They helped me find a rim that seemed impossible to find otherwise."
• "Great customer service! Employees were extremely caring, quick, and efficient."
• "Received excellent customer service from both Manager and Assistant Manager on 2 separate occasions."
• "The customer service here is excellent! Karan was super helpful in understanding and diagnosing the problem with my car."
• "I received great customer service from Brian."

Cons:

• "Workers here are extremely slow here."
• "I called earlier in the morning to get an appointment. I had a 10:30 appointment and got there 15 minutes early. When I got there he told me it’ll be about an hour. Left and came back 35 mins later and my car was still parked."
• "But my last oil change with Mr Tire was overfilled by 2 quarts."
• "Was going to be a first time customer. Then I talked to Randy (the manager) zero customer service skills, does not know how to talk nicely and demeans the customer through the conversation."
• "Prices are good. But customer service is terrible."
• "Called ahead for an oil change and was told come right in. Got there 5 min later and told there's an hour wait."
• "terrible service. Rodney, the person that sold and installed my tires also replaced my tire pressure sensors. One of them was clearly faulty so we made him aware so he asked to bring the vehicle in so they can fix the issue and when we did he refused to fix the problem."

Pricing

Pros:

• "Honest and affordable."
• "They checked it out and were honest about the problem and fixed it in a few minutes for a great price."
• "The prices were great (added a coupon) and the service was great as well."
• "Randy truly made a tough situation easier to deal with."
• "Randy was awesome, so helpful and caring ! A service center you can trust and you will still have some money in your pocket when you leave!"
• "Excellent and amazing! Simple as that; great service and unbeatable price, got all 4 of my tires replaced here for my BMW."
• "Very professional staff, needed a tire change while i was running late for school, they got me in and out in under 30 minutes."

Cons:

• "I paid $700 for a DAMN fuel pump..."
• "He tried to charge me $1200 for services that should cost $5-700 MAX."
• "So I was charged a $700 rear brake job."
• "I went there for an oil change. They told me that I needed a new part for my engine as anti freeze was leaking... I went to go pay and they charged me 670 dollars."
• "Asked me $1500 for the brakes change."
• "I asked how much it would cost before I consented, they said 70 dollars with the oil change... they charged me 670 dollars."
• "Charged me $831 for 'tune-up' on my old Nissan Quest. Turns out, they never did any work."

Professionalism

Pros:

• "This service center is great! There was an angry customer who was clearly trying to take advantage of their services while I was waiting for my oil change and the manager handled the situation professionally and calmly."
• "Their professionalism and attention to detail is greatly appreciated."
• "These people seem genuine and they’re very patient and professional."
• "It's rare to find honest and helpful experts in business these days and I really appreciated the help."
• "Mechanics are knowledgeable and friendly as well as the management."
• "The manager Randy is professional and courteous and even took the time out to educate me about my car."
• "They do a complete multi point courtesy inspection on your car, so if there are other issues you don't know about, they will find them with this."

Cons:

• "Horrible Business!!!! I Don’t recommend anyone to go here for any service. Worst business by far."
• "Just save your money and go somewhere else."
• "Ripped me off twice. Not going back 😡 they charged me for stuff they didn’t even do."
• "I do not recommend this place to anyone, the service they provide is terrible, i cannot believe they refused to fix the tire pressure sensor they somehow screwed up."
• "I’m editing my last review because my last visit wasn’t a good one. I don’t remember the 2 older ppl who was running this location but I miss them because they didn’t try to scam you."
• "I went to get my rear brakes fixed and/or replaced and brought in the $109 coupon for brake replacement, which I found out that the coupon they advertise I could not use...so that's false advertisement."
• "Not a good place to get your expensive wheels and tires mounted and balanced. They scratched up one of my rims and then called me to say that they cannot do the job."

Efficiency

Pros:

• "Was able to call this location and had the tire fixed within an hour."
• "I am completely blown away with the service here. I was on my way to the interview of my dreams, and I unfortunately caught a flat tire."
• "I had two nails in my tire and the service I received at Mr. Tire was exceptional."
• "Everything was done quickly and efficiently. I needed an oil change and my tire fixed, and it was done by the time I came Back for lunch."
• "Great staff and excellent service. I couldn't be more happy that I stopped by for assistance from them."
• "They are amazing, Randy was a GREAT host in the waiting area plus the wait time was in and out the door."
• "I made an appointment for 2pm and didn’t need to wait my turn, they were ready for me!"

Cons:

• "Anytime she dosn,t work on it and someone else does, my car becomes more broken than than what i had originally brought it in for."
• "But he tried to upsale me and tell me I needed brakes and I should replace another tire which didnt have a nail in it."
• "I had some food in my car I thought was safe but when I got my car back...NO FOOD OR NO CHANGE(coins)."
• "Comes to fine out the alignment was never done right."
• "That 'free' tire cost just $70 in labor and fees."
• "16:10 James came to me and said that they will not be able to take my car today because the mechanic leaves at 18:00."
• "Major let Down!!!!! I was told by the receptionist they had a open spot at 1:30pm. I get here on time, it’s now 3:47pm and my car still hasn’t been serviced."