"Got great service over the phone from 'Liz' helping us arrange and schedule a series of races for 3 kids."
"The staff were polite and helpful, especially with making sure you made it to your race if you didn't get out right away."
"Everyone was so helpful from the checking process to the briefing room to getting on to the karts."
"The staff is helpful and friendly."
"Employee who greeted us and got us all set up was very polite and helpful."
"The staff was friendly and the entire process was easy."
"Staff was very helpful and made my first racing experience one to remember."
Cons:
"The person up front called I believe 4 races before telling us that she had called our race but we weren't there as if this was our fault."
"The worst service ever. I went with there with three friends and paid 60 each one for three laps. We were there for 8 min in total and they said that was it."
"DO NOT GO! I wasted all day here and didn't even get to race. They have no refund policy even though the staff caused us to miss our race."
"Horrible service and very disorganized. The manager Megan has an attitude problem."
"The staff was extremely rude when we were asking about this 'policy'."
"The overall experience was killed due to terrible service."
"The manager had attitude and was not willing speak with my party in regards to working something out."
Facility and Equipment
Pros:
"The facility is excellent."
"Fantastic place for family outing, great for kids of All ages 6-99 !!"
"The track layout is a good combination of high speed straights and curves to low speed corners, chicanes, and acute angles."
"The go karts are the traditional gasoline style karts which give that real racing feel."
"Fast karts and a great track. These are fit for competitive racing, not amusement park type equipment."
"Great cars, well maintained equipment/grounds."
"The track and the waiting area are always clean."
Cons:
"If I could give zero stars I would. This business claims that I have no races on my account when, in fact, I paid $200+ for a bundle of races years ago."
"They could be more responsive/organized."
"The equipment is growing a little long in the tooth."
"Many of the cars had issues starting and even making it through a race."
"The equipment needs to be better, than what it is. I had a cart twice with barely no brakes."
"Dangerously managed. Been here a few times. Last time, I was rear ended at 20+ MPH in the pit lane."
"Went today for the first time and there was no proper safety equipment available like the neck brace and head gear."
Pricing and Value
Pros:
"Competitive pricing, short wait time, long races!"
"They're super clean, and we don't always have a reservation and they take us in usually right away."
"The staff hooked us up with some free races and our Axe throwing guide Manny was awesome."
"They have weekly deals and weekend deals."
"If you can get a special deal on races, then this place is rocking."
"The staff are happy to help you and you get a decent value. 8 minute races for around 10 a piece."
"They were running their Thursday Night deal in which you get 4 races for $50."
Cons:
"A bit expensive after driving as far as we do."
"We “reserved” 16 spots however, only 14 could make it because someone was unexpectedly sick the morning of. We were told we still had to pay for the other two that couldn’t make it."
"I feel this place might be a bit pricey per race, so beware of this if you plan to pay per race."
"So that is 30-35 mins of entertainment for 66 dollars per head."
"It's a little pricey...$20 for a single 8 minute race."
"Food was crazy overpriced. 8$ a large pretzel and 8 for 3 small chicken fingers."
"You need to have a longer times on the race for 20 buck per race 8 mins doesn't cut it."
Booking and Scheduling
Pros:
"It's great it's indoors you don't have to worry about the weather."
"Good fast food available too!"
"Staff explained the series well, and we had a chance to catch our breath and eat some food between races."
"The staff is extremely professional, friendly, knowledgeable and helpful."
"Everything ran on time. Kids had great fun."
"The staff were incredibly high spirited and willing to help out with any problems or questions, and will even help you try to improve your lap times."
"The entire staff was great and enthusiastic."
Cons:
"Their time schedules and booking are not managed well at all."
"It is now 9:53am Monday and still nobody called? Extremely disappointing."
"Had a reservation, but they were nearly an hour behind schedule."
"The only issue was my friend planning the event called five days in a row without anyone picking up, then he finally emailed and got a so so answer."
"The csr apologized and said the delay was due to the parties there BUT why were we not informed of this while registering?"
"This place has no management and it is a shame it has become what it has."
"However, after we joined, the first time we tried to save our races from one month to another, we were told that the policy does not allow the transfer and we would lose races that we don't use."
Safety and Experience
Pros:
"You have to watch for beginner racer, seen a few bad wrecks."
"Racing is so fun and exhilarating."
"The track is a good layout with a long straight and some technical areas as well so choose your line wisely!"
"The karts and the track really pair up nicely as you have a decent amount of grip in the corners if you approach them correctly and good exit speeds on the corners with correct throttle application."
"The carts are pretty quick and handle well."
"The race track was well managed, flags, and lights and everything. Staff was friendly and understanding to new drivers at this establishment."
"The track was pretty big and you can really get speed going."
Cons:
"The guys running the track itself are a little too full of themselves."
"Unfortunately due to a certain group, my child birthday was semi-ruined due to it."
"However, our heats had a number of people who constantly disobeyed the flags and ran into walls, causing constant stops."
"Mixing teenagers with children under 11 is not a safe environment, due to bullying situations that took place on the track as well as outside of it."
"It was dangerous, I got hit by 2 guys going really fast and hit my leg and bit my lip."
"Staff did not provide a reasonable solution towards ensuring the safety/ enjoyment of all participants."
"Management owes their workers a safer place to work."