Petco Reviews Summary

Category: Pet store

Address: 3300 Lehigh St, Allentown, PA 18103, USA

Phone: +16107974656

Rating: 4.4
based on 128 reviews.

Customer Service

Pros:

  • "Employees are super friendly, they try their hardest to ring you as fast as they can when there's a line buildup and always call for backup."
  • "Miss Wendy was so nice and offered to help us after a little waiting at the small pets section. She was knowledgeable and helped us choose the right pet."
  • "Steve was extremely Helpful, we weren't sure if the wireless fence we were considering would work for us and Steve said take and try it, you have 60 days to return it if it doesn't work."
  • "The staff were very friendly and helpful.They helped with any questions I had about my puppy and helped me find the perfect supplies for her."
  • "The assistant that help me (I believe his name was Jeremy) was beyond nice and helpful!"
  • "The girl that helped me at the store went up and Beyond for what she had to do for me you don't find many people hope you like that she was great and really cared there should be more people like her working in stores thank you."
  • "What great customer service. The employee explained so much to us. Friendly and helpful."

Cons:

  • "The staff who work there aside from the cashier working the register are very rude, rude to the point I drive 30 mins out of my way to go to another Petco."
  • "As for the rest of his employees that I asked for help or who assisted me in anyway, not a fan. Very rude and not at all friendly or helpful in anyway."
  • "The lady in the aquatics section is one of the rudest people I ever encountered. She was too busy speaking with friends/family that were in the store. It was quite obvious."
  • "Management was a little short and not really willing to listen...way vague, when asked about products we were looking for he just pointed and walked off..."
  • "Prices were just, 'ok'. Good luck trying to find anyone who works there."
  • "Called to get my dog groomed and the lady over the phone was unprofessional and nasty, so pet smart it is.. make matters worse called back to let the store manager know about the lady behavior so the manager transfers me to another line that just kept ringing. Smh unreal, very unprofessional staff."
  • "Horrible costumer service. My boyfriend returned a you and me brand water bottle 3 times because the bottles weren’t working and leaking everywhere."

Grooming Services

Pros:

  • "Grooming has a punchcard! Every 2nd bath & grooming has a 20% off coupon! Every 8th bath & grooming is free!"
  • "The prices for grooming are reasonable too."
  • "Great staff. They love your pet like you do. Our dog always looks great after his grooming!"
  • "We always use the grooming service here at this Petco. They are very friendly and helpful. My dog always enjoys coming here too."
  • "Kelsey is great with grooming Annie! Knowing Annie is afraid, she makes her feel safe, which makes us feel better dropping her off. Always have a good experience with Kelsey!"
  • "Took our hairy pup in for grooming and Sheila did such a great job!! And very well priced! He smells so good and looks like a nice clean pup again :) thanks Sheila for taking such good care of our Axel :)"
  • "We absolutely love Brittany from grooming! I do not trust anyone with my fur baby and just the first time I met her I knew she would be so great with my girl. She does a fantastic job and always has my pup looking amazing!"

Cons:

  • "Very very unpleasant grooming experience. The groomer was late to show up to work."
  • "Place has good treats and other stuff to buy but the grooming is terrible!"
  • "Groomers are awful. Just have no idea what they are doing and lazy."

Product Selection and Pricing

Pros:

  • "Petco always has what I need for my cats."
  • "The store usually has a large selection of products available."
  • "Store is always clean. Wide variety of live pets and goods/treats."
  • "They also honored the lower sale's price on their website."
  • "They have fair prices, a large selection, and I absolutely love their auto ship so we can get our supplies shipped automatically."
  • "If you haven’t yet, consider signing up for vital care if you have a dog(s). It pays for itself honestly."
  • "A great place to get cool little items for your precious pets. We went to get toys for 2 dogs, and the price was very reasonable."

Cons:

  • "The store is a little dingy and some of the fish look of questionable health."
  • "I was charged $9.53 for one mouse. I am a frequent buyer of mice from this location, as I need them for feeding my snake. I know that these mice are about $6.88."
  • "Extremely overpriced and I bought feeder worms and crickets and the 1 container of worms was all dead the other container supposedly came with 12 worms only had 4 and the containers of the crickets have 3 dozen and all of the containers have already dead crickets on the bottom and they are super over priced!"
  • "The prices are slightly higher and the selection isn't as broad as I would hope."
  • "Their shelves are depleted and not being replenished. Every time I go there's less cat food."
  • "They've decided to only carry the giant sizes of the cat food I buy and giant size all brands of cat litter."
  • "This store often seems to be out of reptile supplies, and usually their feeder bugs are dead or dying when I go to try and purchase."

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