Petco Reviews Summary

Customer Service

Pros:

• "The staff was very polite and helpful in my search for a small pet and capable of answering my questions about small animal care and toys."
• "The gentleman (light red head w earlobe rings) at the Turnersville Perco helped me get fish that would be correct for our large fish tank."
• "Morgan is the best! I have a golden retriever and she does an amazing job with goldens and all breeds of dogs."
• "The Associates have always been so attentive to my needs for my fish."
• "We had the most exceptional customer service ever."
• "The person we were dealing with was amazing, very knowledgable and very personable."
• "Raina was one of the best sales person, she was able to help me find everything I needed for all of my pet needs."

Cons:

• "I paid for puppy training 11 days ago and was told someone would contact me within 2 days. After multiple calls and a promise a manager would call me back, still no response."
• "The staff members are kind of fake at being friendly if you're not white and then they will treat you differently."
• "Despite discussing my preferences for my Goldendoodle's grooming, they once again failed to cut his hair as requested."
• "Manager however was very rude and condescending."
• "No one ever answers the phone when trying to make a grooming appt."
• "I had another disappointing experience at Petco in Turnersville."
• "Took way too long to find an associate to help out(well over a half hour) they seemed to be misleading with their knowledge of fish."

Store Cleanliness and Organization

Pros:

• "Excellent location. For all those saying they killed Jewels you really need to stop with that nonsense."
• "This Petco is good for your pet needs. If you're in need of crickets they're in the middle of the store instead of at the cash register like other stores."
• "Friendly, helpful, knowledgeable staff and store has a variety of useful and fun pet supplies."
• "Last minute Christmas gifts for your pets were available and ready for curbside pickup in 2 hours!!!"
• "This location is great! I brought my dog in for the Vetco vaccine clinic and it was a great experience."
• "The store itself is ok. Clean. Well stocked."
• "No issues. Store is clean."

Cons:

• "There are loose crickets on the floor and dead fish in the tanks."
• "The place is dirty and never seen a petco this dirty before!"
• "They are terrible with their customers and they should be shut down. And they're overpriced."
• "Horrible experience. Idk how this place is still even in business."
• "The store is filthy and trying to find an employee to help you in any section is impossible."
• "Every fish tank is nasty, dirty with dead fish, filth, and algae taking over everything."
• "The store seems to be a little disorganized and out of stock on Many of the major dog food brands."

Product and Service Quality

Pros:

• "I purchase the store brand cat litter. I have been a cat parent for 13 years and this is the best litter I have purchased."
• "They had what i came for. I got my pet from petco and he is almost 1yrs old now and thriving strong and healthy."
• "I love Petco they were able to help me find something to help my cat, his food wasn't agreeing with him anymore."
• "If you see something online that costs less, mention it to one of the associates and they will help."
• "Unlike some of their competitors in the area they stand by the prices and promises that they put out there."
• "Only store that carries the dog food my dogs eat."
• "Also, I have had my dogs groomed there. They do a good job!"