Petco Reviews Summary

Customer Service

Pros:

• "Friendly And Helpful Staff. Always Polite."
• "Management was very helpful to correct the situation."
• "The customer service representative who picked up the phone call was polite and energetic."
• "Customer service from the employees was professional and kind."
• "The staff is friendly and like asking about your pets."
• "The people working here are polite and respectful!"
• "Staff are nice and friendly."

Cons:

• "I will never shop there ever again I hope they lose a lot of business very unprofessional."
• "Never going back to that store again. Thanks for wasting my time."
• "Why sell fish if there is no one to help you when you want to purchase them? Customer service is very poor."
• "I'm giving this store one star because there was only two employees in the store which means no assistance when needing help while shopping."
• "Literally the worst petco... Also this petco is always out of stock of a lot of things!"
• "They were very nasty didn't want to take the cage back or give us credit."
• "Very poor customer service."

Store Layout & Stock

Pros:

• "Nice size store much space and a lot of selections."
• "Very big store has pretty much everything you need."
• "The store is clean and smells nice the times I've gone in."
• "The Petco was busy on the day we went, but it was extremely clean, and well stocked."
• "It is fairly well stocked with the items we are looking for."
• "This petco is very well organized and has a lot of products and services to choose from."
• "Great place to shop for your favorite pet. Store is clean and always stocked up with all your favorite brands."

Cons:

• "Big store, little amount of staff on floor."
• "For the 2nd time within a month, the shelves were basically empty of supplies I needed for my small pet."
• "But more often than not when I get live fish from over there they don't all often last too long."
• "Compared to other Petco locations, this location is not kept organized or clean."
• "Never can find a crew member or they are always busy... Customer service has been a big issue with this company since many years."
• "What can I tell you about this petco... one, this place looked like a bomb hit it... boxes everywhere n the shelves are disarray."
• "However there isn't as much variety in this store for health care items for other animals such as reptiles or bunnies."

Grooming Services

Pros:

• "Emerald was gentle with my old girl. Very very happy with her."
• "The Petco groomers at the metropolitan Avenue store are just amazing.! They treat your dogs so kind and gentle. They are great with the pet owners too."
• "I had to come on here & leave a review because the groomer that goes by the name Briana is freaking amazing! Very professional, kind & knows what she’s doing!"
• "As told Jenny was amazing. My furbaby always seemed anxious when going to other groomers."
• "Emerald the grooming manager is SUPER knowledgeable, friendly & thorough in her job."
• "Grooming is great the girls love my dogs."
• "We got our 3 year old Papillon groomed with Jenny at this location... We will be going back to her again she did an amazing job on our dog."

Cons:

• "First and last time taking my cavapoo there for grooming ! I paid a lot of money for them to totally shave all her beautiful coat because it was too matted they said."
• "Beware of that guy Pedro in grooming, he is definitely not capable of doing his job."
• "The grooming services were very horrible. The groomer Pedro when we left him our dog to bath him and he didn't even touch him."
• "Groomers wasted my time across 4 visits."
• "The grooming service is always packed and always have problems with the grooming stuff."
• "Bri T. completely shaved my beautiful dogs coat because he had 'fleas' without receiving my consent or showing me proof."
• "My experience at Petco was incredibly disappointing. The grooming service was a complete disaster."