Petco Reviews Summary

Grooming Services

Pros:

• "The Grommers are also awesome. They take their time with your pet."
• "This is her favorite place to go to get her groomed!! We love Petco!!!"
• "All of the girls in grooming are terrific. They love seeing my dog come through and they take such great care of him."
• "I can’t help but rave about Dorothy in grooming she takes care of my mini golden doodle."
• "He likes to put up a fuss when getting groomed and she’s so patient and cares for him as if he was her own."
• "Excellent care and grooming experience at this location."
• "I have been taking my pups to Dorothy in grooming for a while now and she does a phenomenal job."

Cons:

• "Groomer consistently cuts corners."
• "Their 'grooming manager' Bernadette is a liar and should not be grooming anyone's dog."
• "I will never go back to the grooming department again!"
• "Brought our Aussie-doodle to be groomed but they were unable to complete the haircut."
• "Stay away from the Groomers. The ladies have nasty attitude."
• "Called the grooming salon and had a guy pick up the phone who was extremely rude and short with me for no reason."
• "Terrible grooming job!!"

Customer Service

Pros:

• "The young gentleman behind the counter went out of his way to make sure we had the cookies our baby loves!"
• "She was so lovely and helpful. She really have A+ customer service!"
• "Everyone is extremely helpful and pleasant at the Poughkeepsie Petco."
• "The staff is always welcoming and helpful."
• "Everytime I come in I get helped almost instantly!"
• "Our salesman Coty was absolutely AMAZING!!! He stayed way past his shift to help us with all of our questions."
• "Paid very close attention to my questions and gave accurate information in response."

Cons:

• "Bunch of rude prude old women working here who don’t want to be bothered with price matching their own website."
• "The staff was lacking enough that I will not return."
• "I’ve always had great experiences here up until recently the staff has been beyond rude on multiple occasions."
• "Unhelpful staff - 4 individuals between the fish and dog/cat food sections, all on their phones."
• "Management and employees are condescending and rude."
• "The cashier who then gave a nasty attitude not only to my boss but to me as well."
• "Very poor customer care."

Store Experience

Pros:

• "I was also impressed by how clean the store was especially during this Pandemic."
• "I love shopping the Poughkeepsie Petco! This store is exceptionally clean, well organized."
• "The store is pretty clean considering the amount of animals and humans. They always have what I need in stock."
• "The store is wonderful. I went here for some aquatic plants. The fish selection is huge. Tanks are very clean."
• "The store was very clean and organized and staff were helpful."
• "Good selection of cat food, clean store."
• "Great selection of aquarium supplies and sparkling clean fishtanks."

Cons:

• "Every time I come, there is always dog pee on the floor."
• "It’s impossible to get help when you need it."
• "Several employees are pretty rude and store needs a better selection of merchandise."
• "Very little stock, very messy, nothing seemed to have a proper place."
• "The pet beds are just thrown on the shelf with no prices."
• "I see more dust than a construction site under the most dry of days."
• "The reptiles that are being sold there seem to be sick or not taken care of."

Product and Pricing

Pros:

• "Petco got to be the best they're super helpful knowledgeable and the prices aren't as great as far as product."
• "They had everything I needed for both."
• "The selection of items are nice."
• "In my opinion this place stocks better merchandise than petsmart."
• "If you spend a certain amount, you get money taken off of your purchase which always helps."
• "Affordable prices, good sales and product selections."
• "A HUGE plus that they now carry Orijen."

Cons:

• "Within a week the glo fish got sick and every fish in my tank died."
• "Love the store, the check out can be annoying as they only match their site and if it’s a buy 2 get one has to be down for in store pick up which is beyond dumb."
• "Separately, small stainless cat bowls were really over-priced."
• "A lot of the animal food products tend to be pretty dusty/dirty."
• "They are WAY overpriced on a lot of things."
• "everything is hilariously overpriced."
• "We were sold dead moss balls for our betta."