Petco Reviews Summary

Category: Pet store Bronx, New York

Address: 1750 E Gun Hill Rd, Bronx, NY 10469, USA

Phone: +17185307334

Rating: 4.0
based on 121 reviews.

Customer Service

Pros:

  • "Professional, courteous and informative, referring to staff."
  • "The staff is friendly and professional."
  • "The associates have answered and it assisted me willingly and politely."
  • "They were very nice and polite and very professional."
  • "GOOD SERVICE AND ATTENTION SOON AS WE GOT IN TO THE STORE."
  • "Excellent customer service, will be coming back for next grooming!"
  • "The staff is very friendly and helpful."

Cons:

  • "After leaving work, I made it to the store at 6:56 pm which was still open, as soon as I enter the automatic sliding door a guy approached me and said we’re closed, I explained to him I just want some cat food he replied again WE’RE CLOSED! no courtesy at all and people was still in the store and I have a couple minutes before actual closing time so my (2) cats went hungry for the night. I won’t be going back to that store."
  • "Run by people who have no customer service skills or knowledge about animals."
  • "People in the inner city are treated with disrespect."
  • "They are never helpful in this store just a bunch of girls gossiping and acting like they in a h.s.girls bathroom."
  • "No customer service. 6 employees all talking to each other. No one attending the cash register."
  • "Worse store i have ever been to. My dog is a puppy and the groomer Daysa B refused to complete the service because she couldn’t handle him."
  • "Staff isn't helpful and is very rude."

Store Stock and Cleanliness

Pros:

  • "The store was very well stocked with everything I was looking for my cat. I found everything every easy. And I loved the fact that I was in and out as well. No waiting on line."
  • "Love to visit and learn about all the great over the counter items."
  • "Petco is great. If you have a cat you can buy the loose litter for 12.00 dollars and refill it for half the price forever."
  • "The store carries a good variety of tropical fish."
  • "The store itself is always clean and well organized."
  • "Very convenient for finding those higher end quality pet foods."
  • "A lot of variety, clean place. Staff is a bit dismissive."

Cons:

  • "Seems this store is becoming a Specialty store and will no longer be carrying name brands you can purchase in the grocery."
  • "The store is mostly clean, they never have anything you're looking for in stock."
  • "I only go here as a last resort. Every time I step foot in this location, they either don't have what I'm looking for, I have to search for someone to help me, or when I finally do get someone to help they act like they don't want to be bothered."
  • "This store needs to be closed down immediately! I see no need for this store to remain open, the shelves are packed with expired items."
  • "Parking is very good at this location. I was disappointed because this store has a limited selection of goods."
  • "First time at this location, very disappointed they barely had any products on their shelves."
  • "The store is mostly clean, they never have anything you're looking for in stock, when you do find something, there are pieces missing."

Grooming Services

Pros:

  • "It's Petco! Customer service is decent and the groomers always do an excellent job."
  • "Had an appointment for grooming and everything was exceptional."
  • "Best grooming my dog ever got."
  • "Excellent customer service, will be coming back for next grooming!"
  • "We bring our fur baby here for her grooming needs. After our previous groomer left, Brittnei has been the only one we go to for our grooming needs."
  • "My dogs groomer Deysha B was outstanding from the rest."
  • "Everything with aspect to grooming was perfect, being I'm very hard to please."

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