"Professional, courteous and informative, referring to staff."
"The staff is friendly and professional."
"The associates have answered and it assisted me willingly and politely."
"They were very nice and polite and very professional."
"GOOD SERVICE AND ATTENTION SOON AS WE GOT IN TO THE STORE."
"Excellent customer service, will be coming back for next grooming!"
"The staff is very friendly and helpful."
Cons:
"After leaving work, I made it to the store at 6:56 pm which was still open, as soon as I enter the automatic sliding door a guy approached me and said we’re closed, I explained to him I just want some cat food he replied again WE’RE CLOSED! no courtesy at all and people was still in the store and I have a couple minutes before actual closing time so my (2) cats went hungry for the night. I won’t be going back to that store."
"Run by people who have no customer service skills or knowledge about animals."
"People in the inner city are treated with disrespect."
"They are never helpful in this store just a bunch of girls gossiping and acting like they in a h.s.girls bathroom."
"No customer service. 6 employees all talking to each other. No one attending the cash register."
"Worse store i have ever been to. My dog is a puppy and the groomer Daysa B refused to complete the service because she couldn’t handle him."
"Staff isn't helpful and is very rude."
Store Stock and Cleanliness
Pros:
"The store was very well stocked with everything I was looking for my cat. I found everything every easy. And I loved the fact that I was in and out as well. No waiting on line."
"Love to visit and learn about all the great over the counter items."
"Petco is great. If you have a cat you can buy the loose litter for 12.00 dollars and refill it for half the price forever."
"The store carries a good variety of tropical fish."
"The store itself is always clean and well organized."
"Very convenient for finding those higher end quality pet foods."
"A lot of variety, clean place. Staff is a bit dismissive."
Cons:
"Seems this store is becoming a Specialty store and will no longer be carrying name brands you can purchase in the grocery."
"The store is mostly clean, they never have anything you're looking for in stock."
"I only go here as a last resort. Every time I step foot in this location, they either don't have what I'm looking for, I have to search for someone to help me, or when I finally do get someone to help they act like they don't want to be bothered."
"This store needs to be closed down immediately! I see no need for this store to remain open, the shelves are packed with expired items."
"Parking is very good at this location. I was disappointed because this store has a limited selection of goods."
"First time at this location, very disappointed they barely had any products on their shelves."
"The store is mostly clean, they never have anything you're looking for in stock, when you do find something, there are pieces missing."
Grooming Services
Pros:
"It's Petco! Customer service is decent and the groomers always do an excellent job."
"Had an appointment for grooming and everything was exceptional."
"Best grooming my dog ever got."
"Excellent customer service, will be coming back for next grooming!"
"We bring our fur baby here for her grooming needs. After our previous groomer left, Brittnei has been the only one we go to for our grooming needs."
"My dogs groomer Deysha B was outstanding from the rest."
"Everything with aspect to grooming was perfect, being I'm very hard to please."