Petco Reviews Summary

Category: Pet store Brooklyn, New York

Address: 241 37th St, Brooklyn, NY 11232, USA

Phone: +17186664019

Rating: 4.3
based on 155 reviews.

Staff and Service

Pros:

  • "The staff there are very nice and handle pets with care."
  • "Just very helpful staff, clean store, and food education."
  • "Customer service was wonderful the floor person was very helpful and very knowledgeable."
  • "The staff is helpful, the free parking right out front is super convenient."
  • "Staff in the store very friendly, professional and took their time explaining food items to me."
  • "The entire staff is very helpful and friendly."
  • "The staff is always friendly and quick, and they love the pups."

Cons:

  • "They don’t know what they are doing and it doesn’t seem like they care!!"
  • "A bad experience with a certain employee ruined my vision of the place."
  • "The staff seemed to not really care that our dog had been sitting in a crate for over an hour for literally no reason."
  • "The rudeness and impatience of the employees is making me say thanks for the beautiful stocked store, just be nicer and polite to customers."
  • "Employees have made it very clear they do not want to assist."
  • "The girl with glasses with tattooed eyebrows her name is Julia... she has the worst attitude that a person can have in customer service."
  • "You can see them ducking behind shelves avoiding customers."

Store Layout and Stock

Pros:

  • "Location is well kept and huge!"
  • "Very organized store. Great selection of pet toys clothing food and care products."
  • "One of the most well stocked, organized and clean Petco's I've visited."
  • "The store itself is organized and clean, while the employees are friendly and helpful. They also have a pretty decent selection of dog/cat products."
  • "They have all sorts of animal food and supplies, big aisles, big selection."
  • "Beautiful big store, located on the ground and second level with an elevator, and customer reserved street parking."
  • "Very clean as it's fairly new. Good selection of pet supplies/food."

Cons:

  • "The store overall is quite congested with shelving."
  • "The shelves are never stocked by any means, the cat litter choices are very limited."
  • "Not the biggest selection and often out of something I want."
  • "I was sad to see how empty all the shelves were."
  • "The shelves for cat medication was not stocked at all."
  • "Allot of stuff for 4 different type of animals was: NOT IN STOCK."
  • "This store has very little selection of cat and kitten food."

Pricing and Checkout

Pros:

  • "The prices were excellent plus a good discount, thank you Petco!!!"
  • "It's got the largest selection available for curbside pickup and online pricing is amazing."

Cons:

  • "I waited an hour to get a price adjustment on 15 cans of cat food that apparently had to be individually returned and then repurchased."
  • "The manager told the cashier to charge me $29."
  • "Every time I visit this particular store I am left waiting on line to pay for products as there is no one at the checkout counter."
  • "I went to Petco to buy a cat carrier. It rang up $52."
  • "They had put me on hold for at least 10 mins then got back on the phone and said they didn’t have GLANDEX in stock."
  • "I wish I could give a lower review for this but I called and was put on hold 3 times just to ask if they had an item and I'm looking for my pup opposed to them helping they kept putting me on hold and when I asked if someone can help me they hung up on me."
  • "When asked her if another Petco store had the medication I needed for my cat, she told me to google it for myself rather than help me be a returning customer to a petco in general."

Grooming and Veterinary Services

Pros:

  • "Took my pup here a few weeks ago for his first grooming, he looked great & came back his normal happy self which is a great sign :)"
  • "Took my 75lb almost 10mo great pyrenees mix to get groomed here. Got the basic bath, nail clipping, etc. He came back looking magnificent and fluffy and soft."
  • "The groomers there are super nice, and I could tell they loved dogs."
  • "Symon the groomer is the best!!!"
  • "Veterinarian was great with my baby. He was so scared. However, she was able to give him the shots that he needed and explained everything to me."
  • "After the veterinarian examined Mixer and prescribed medication, Mixer is recovering well."
  • "The girls at Vetco have been really wonderful."

Cons:

  • "They gave my dog vaccine and then realized that he was supposed to wait one more week to get it."
  • "They sell animals that are sick here."
  • "They gave my dog rabies vaccine but didn’t put it in his file!"
  • "Every single fish I've ever bought here dies within a few hours to a few days."
  • "Do not schedule for vetco between 12:25-1:30 because that's their lunch break. You will be stuck waiting an hour or have to reschedule."
  • "My dog had scrapes & cuts throughout some parts of his body."
  • "They cut my dog while grooming her and didn’t even update me that something happened!!!!"

Thanks! Your review is awaiting moderation.