"The staff there are very nice and handle pets with care."
"Just very helpful staff, clean store, and food education."
"Customer service was wonderful the floor person was very helpful and very knowledgeable."
"The staff is helpful, the free parking right out front is super convenient."
"Staff in the store very friendly, professional and took their time explaining food items to me."
"The entire staff is very helpful and friendly."
"The staff is always friendly and quick, and they love the pups."
Cons:
"They don’t know what they are doing and it doesn’t seem like they care!!"
"A bad experience with a certain employee ruined my vision of the place."
"The staff seemed to not really care that our dog had been sitting in a crate for over an hour for literally no reason."
"The rudeness and impatience of the employees is making me say thanks for the beautiful stocked store, just be nicer and polite to customers."
"Employees have made it very clear they do not want to assist."
"The girl with glasses with tattooed eyebrows her name is Julia... she has the worst attitude that a person can have in customer service."
"You can see them ducking behind shelves avoiding customers."
Store Layout and Stock
Pros:
"Location is well kept and huge!"
"Very organized store. Great selection of pet toys clothing food and care products."
"One of the most well stocked, organized and clean Petco's I've visited."
"The store itself is organized and clean, while the employees are friendly and helpful. They also have a pretty decent selection of dog/cat products."
"They have all sorts of animal food and supplies, big aisles, big selection."
"Beautiful big store, located on the ground and second level with an elevator, and customer reserved street parking."
"Very clean as it's fairly new. Good selection of pet supplies/food."
Cons:
"The store overall is quite congested with shelving."
"The shelves are never stocked by any means, the cat litter choices are very limited."
"Not the biggest selection and often out of something I want."
"I was sad to see how empty all the shelves were."
"The shelves for cat medication was not stocked at all."
"Allot of stuff for 4 different type of animals was: NOT IN STOCK."
"This store has very little selection of cat and kitten food."
Pricing and Checkout
Pros:
"The prices were excellent plus a good discount, thank you Petco!!!"
"It's got the largest selection available for curbside pickup and online pricing is amazing."
Cons:
"I waited an hour to get a price adjustment on 15 cans of cat food that apparently had to be individually returned and then repurchased."
"The manager told the cashier to charge me $29."
"Every time I visit this particular store I am left waiting on line to pay for products as there is no one at the checkout counter."
"I went to Petco to buy a cat carrier. It rang up $52."
"They had put me on hold for at least 10 mins then got back on the phone and said they didn’t have GLANDEX in stock."
"I wish I could give a lower review for this but I called and was put on hold 3 times just to ask if they had an item and I'm looking for my pup opposed to them helping they kept putting me on hold and when I asked if someone can help me they hung up on me."
"When asked her if another Petco store had the medication I needed for my cat, she told me to google it for myself rather than help me be a returning customer to a petco in general."
Grooming and Veterinary Services
Pros:
"Took my pup here a few weeks ago for his first grooming, he looked great & came back his normal happy self which is a great sign :)"
"Took my 75lb almost 10mo great pyrenees mix to get groomed here. Got the basic bath, nail clipping, etc. He came back looking magnificent and fluffy and soft."
"The groomers there are super nice, and I could tell they loved dogs."
"Symon the groomer is the best!!!"
"Veterinarian was great with my baby. He was so scared. However, she was able to give him the shots that he needed and explained everything to me."
"After the veterinarian examined Mixer and prescribed medication, Mixer is recovering well."
"The girls at Vetco have been really wonderful."
Cons:
"They gave my dog vaccine and then realized that he was supposed to wait one more week to get it."
"They sell animals that are sick here."
"They gave my dog rabies vaccine but didn’t put it in his file!"
"Every single fish I've ever bought here dies within a few hours to a few days."
"Do not schedule for vetco between 12:25-1:30 because that's their lunch break. You will be stuck waiting an hour or have to reschedule."
"My dog had scrapes & cuts throughout some parts of his body."
"They cut my dog while grooming her and didn’t even update me that something happened!!!!"