Computer Planet Reviews Summary

Customer Service

Pros:

• "Great knowledge, quick solution and awesome customer service."
• "Thanks for the communications and followups."
• "Very courteous and took the time to really understand what my needs were."
• "Arlington provided excellent and knowledgeable service at a reasonable price."
• "He didn't try to sell me anything I didn't need."
• "He is upfront with what repairs and/or parts etc are needed, the costs are fair and I don't think I ever had to take anything back to him in all these years, fixed right the first time."
• "I’m very pleased with how professional he runs his business."

Cons:

• "Every time I called him he sounded like he was in a bad mood and quick to hang up the phone."
• "When I would call hoping to get my laptop back in a timely fashion he was always very rude and unprofessional."
• "After I dropped it off, I did not hear from him for 2 weeks so I had to call him myself."
• "Business owner was very rude."
• "Terrible customer service."
• "A very racist environment as he looks at you in a very rude way."
• "STAY FAR AWAY! Go to Campbell Business Machines in Dallas, a family owned business with MUCH BETTER PRICING."

Technical Expertise

Pros:

• "He takes the time to install the best hardware to sell you a machine that is lightning fast and will last!"
• "They are quick to diagnose the problem, inexpensive to fix, and they have a fast turnaround."
• "This guy was able to fix my laptop in less than an hour."
• "He was able to repair the MacBook and we got it back with everything in place and nothing lost."
• "Owner is very knowledgeable and looks to solve your problem."
• "He diagnosed the problem very quickly."
• "The tech here knows exactly what he's doing and talking about."

Cons:

• "His store looks like someone came in and destroyed it."
• "No refunds."
• "Bought a RTX 3070 used but assured had plenty of life left and came with a 14 day warranty... Here I am almost 30 days in and the card dies."
• "After being charged twice, I have the same problem."
• "Less then 2 years later the same part failed."
• "Also, most of the Google Reviews you are reading about this business are fake as he has wrote them to himself."
• "It never was quite as secure as the OEM was."

Value and Pricing

Pros:

• "Needed a new power supply installed and Computer Planet was incredibly helpful, efficient, and best of all, cheap!"
• "Not only did they know what would be the best components but they built it very quickly and beat the price of most websites for custom trading pcs."
• "Arlington may seem all over the place, but he is straightforward and does awesome work for reasonable pricing."
• "He did all this for 1/3 of the price that others were asking."
• "The price was quite reasonable, and the repair was done expertly and quickly."
• "Pricing was very reasonable."
• "Fair, honest pricing and great customer service will keep me giving my business to computer planet."

Cons:

• "Do not recommend this place!"
• "Cash payment seems sketchy because he knows the cards will fail."
• "STAY AWAY FROM THIS TRASHHEAP OF A STORE."