Monmouth County SPCA Reviews Summary

Category: Animal shelter

Address: 260 Wall St, Eatontown, NJ 07724, USA

Phone: +17325420040

Rating: 4.6
based on 203 reviews.

Customer Service

Pros:

  • "Every single person that has helped me with anything here has been very pleasant and eager to help."
  • "The staff really care and the facility is well run and organized."
  • "Everyone I dealt with clearly loved animals and my interactions with the ASPCA officers was nothing short of professional and pleasant."
  • "The people who work there are kind and helpful."
  • "Very friendly and helpful staff that is willing to work with you to find the perfect pet."
  • "The staff are amazing at the Monmouth county spca."
  • "The staff is friendly, knowledgeable and always looking to help."

Cons:

  • "Upon hearing the word autism immediately turned his back to us."
  • "He was me not interested in having an autistic adult work for Monmouth County SPCA."
  • "Everyone but the manager was accommodating and helpful with answering all of our questions. But the manager... was so incredibly rude to my girlfriend and I we decided to go elsewhere to adopt."
  • "The woman (receptionist) jumped out of her chair yelling at me to stop."
  • "We were talked down to by the associate who helped us try to adopt a chow today."
  • "I got sick two out of three days and my dog was taken to SPCA... I a real rude attitude from the woman."
  • "I went to donate 3 cases of Science Diet d/d (prescription) dog food... She was loud, rude, disrespectful and totally ungrateful that I was donating $150.00 worth of food."

Adoption Experience

Pros:

  • "Their commitment to finding loving homes for animals in need is evident in every interaction."
  • "We adopted a 7 year old senior boy almost 3 years ago and just added another senior girl who is 12 to our family."
  • "Danielle was our adoption counselor and she was the absolute best, showed us multiple dogs listened to us about our life and lifestyle and helped us figure out who would fit us best!"
  • "We adopted our little Lucy (aka Twinkle) about 4 months ago now. We had the best experience through the whole process."
  • "We had a wonderful experience adopting our cat; staff were incredibly helpful and accommodating."
  • "Adopted our sweet pup from these guys and it was nothing but a positive experience."
  • "The adoption process is smooth and thorough, ensuring the best match between pets and families."

Cons:

  • "It's heartbreaking to see all of the animals in their cages... some have been there long enough that they seem sad, like they've given up hope of getting adopted."
  • "On the day that I went there were only huge and very aggressive dogs."
  • "Yesterday we put 3 on hold and today we were told we could only adopt one."
  • "I was turned down for adoption of a 9 month old beagle mix puppy based on a dog/ dog meet in 100 degree heat."
  • "Please Help this lovable dog who is so desperate for love in this horrible conditions that this SPCA created and deemed this dog almost not adoptable."
  • "I wanted to adopt from here. I came three weekends in a row. Every time, I was discouraged from adopting."
  • "Never again will I adopt through the spca of Eatontown!"

Facility and Care

Pros:

  • "The facility is very modern and beautiful."
  • "They took the time to thoroughly go over the recovery process and restrictions."
  • "The animals are obviously well treated and any medical problems are taken care of."
  • "All of the animals get the attention they need and are cared for in the best way."
  • "The facilities are clean, and the animals receive top-notch medical attention and enrichment."
  • "Really clean and the staff clearly loves and takes great care of the animals."
  • "Their facilities are very clean. Animals have a lot of room and are not locked up in small metal cages like some other places."

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