"So many variety of books and stacks upon stacks of books shelves with reader’s favourites and hidden gems."
"Fantastic bookstore with a great selection of American books, non-fiction across a range of areas, and books from across Europe and Asia."
"They stock an amazing array of stuff, especially in the poetry section."
"Great in-depth inventory, particularly of fiction in translation."
"Their selection of books is awesome - they have books not only by American and British authors but a large number of books by authors from France, Germany, Russia, Japan, Australia and many other European, Asian and African countries."
"They have an impressive selection of books which are organized by nations, which i thought was quite unique."
"Make sure to head to the back and look at the translated works, as they have a fantastic international selection."
Cons:
"Books are priced at MSRP or very close, so not much in the way of bargains."
"Not a huge book selection but that is limited by the store's space."
"Was saddened when I saw how little was in the comedy section."
"Nice setting. Not a large selection as far as puzzle books go."
"I wish they carry something for the middle schooler but it's maybe too much to ask."
Store Layout & Atmosphere
Pros:
"Beautiful new location and really nice selection of books."
"Beautifully layed out bookshop."
"The set up is so cute that you never want to leave."
"Lovely bookstore with tons of hidden gems on each of their two floors."
"Cozy bookstore with a wide selection of genres to choose from."
"This is by far my favorite book store in NYC."
"Really nice book store. there are three levels and a very diverse selection of books."
Cons:
"Gets very crowded and cramped on the weekend."
"People love to hype up book stores. And maybe they will buy something they will pretend to read. But it's expensive and crowded."
"Tight corners in a rather cramped space."
Staff & Customer Service
Pros:
"Helpful staff."
"The staff is highly knowledgeable."
"The people are also very sweet and friendly :)"
"You will not be disappointed with the staff's knowledge or the selection."
"Friendly, helpful and courteous staff."
"The staff is friendly and knowledgeable."
"Staff here are friendly and willing to help."
Cons:
"Better if you don’t interact with staff at the new location."
"Had a great time until one staff at the checkout interacted with me in a condescending and unwelcoming manner."
"HORRIBLE customer service for their colored customers."
"Some of the crew are delightful. Others act like they don't know why you're asking them for help."
"When it comes to staff and customer service it is a mixed experience. Seems a bit snobbish, they are not that eager to help."
"Staff aren’t the kindest."
"I called to have a book placed on hold and the woman I spoke with was very short and sounded like I was inconveniencing her."
Accessibility & Inclusivity
Pros:
"I gave 5 star for allowing me using their restroom."
Cons:
"Saddened me that the store wont bother to invest in a ramp so us wheelchair users can come in."
"They told me that their bathroom was out of service but when a white women asked them if she could use the bathroom he gave her a key."
"Apparently it is ok for other customers to hit people with disabilities but not ok for people with disabilities to defend themselves."
Cafe & Amenities
Pros:
"Great collection of books and a great cafe!"
"Amazing cafe serving Parlor Coffee from Brooklyn and Colson Pastry."
"Cafe selling coffee and teas from high end beans and tea leaves."
"There's a little coffee shop / cafe in one corner of the store."
"The embedded coffee shop has reasonable prices and the atmosphere of the whole store is enjoyable."
"McNally Jackson's cafe is a really good work environment."
"The cafe, should you be able to find a seat, is blissful and relaxing."
Cons:
"Unfortunately, McNally Jackson no longer has a cafe — likely a result of the COVID years."
"The cafe that existed in the corner is now taken over by the stationery section, probably due to covid."
"There's a cafe as well, although tends to be always crowded."