"Definitely recommend coming here for anything you need bike related."
"I received great customer service!"
"Cannot recommend this shop enough."
"The level of the experience here is exceptional and unlike any other."
"They're very helpful and knowledgeable. Great attitude and customer service."
"Everyone I saw, with whatever issue they had, big or small, was handled with professionalism, courtesy, and a great positive attitude."
"The staff are really friendly and knowledgeable when it comes to servicing your bike at really affordable rates."
Cons:
"Very poor experience at the shop yesterday."
"They did a terrible job at truing the back wheel."
"They didn't tighten the handlebars properly, and on first ride they collapsed and my kid fell on his head."
"Walked out on two different occasions - once to get a flat fixed and then to simply buy a frame bag clearly visible on their wall - because I was in a line to get help and the one person working was chatting with whichever customer was first."
"Products and service are cool, just an annoying man who works there and made me feel so bad because of my english..."
"THE MOST INCOMPETENT GUYS AND THEY CHARGE YOU LIKE PROFESSIONALS."
"They are con artist."
Pricing and Value
Pros:
"Fair pricing, you will know what you are paying for and how much."
"They offer reasonable prices so I would definitely recommend this bike shop to anyone."
"Their flat prices are so nice compare to the city and other bike shops."
"I've heard people that have complained about the prices of their shop but they run lower then most shops I've seen."
"Fast repair times and cheap prices for advanced repairs."
"Super cool people, prices are fair and affordable, they will really take care of you and help you for whatever you need."
"Their prices are exceptional, fair, & affordable!!"
Cons:
"Overpriced items that you can get anywhere else for cheaper unless you are in dire need of something."
"The prices are way too high for the work that needs to get done and when you leave and have to return for the same problem that you paid to get fixed i think we would all agree that theres something wrong there."
"You have to keep coming back for the same problem. Some other reviews say this also."
"80 usd for dismounting my bike? Are you kidding me?"
"Other things were very expensive too."
"I could have gotten hurt. Very dangerous and irresponsible for that to happen from a bike shop."
"And the worst thing is that they stole some of the new parts and replace them with older parts."
Selection and Quality
Pros:
"Great store with a large array of selection."
"BEST BIKE STORE IN NYC."
"The store is very clean and modern looking inside with a great selection of the latest bikes & accessories."
"They got a wide selection of parts, accessories, bikes..."
"Great ambiance they have every type of bike for every type of customer."
"They sell inexpensive, high quality, high performance bikes and parts for any bike."
"All of their bikes and merchandise they sell are amazing quality."
Cons:
"They're always out of supplies and the wait time is unusually long."
"I had 3 bikes serviced there and two of them had parts fall off during the ride. One on the same day of service!"
"This place is a mixed bag. They clearly know how to wrench around bikes but have a hidden sleaziness."
"I was looking at the store for a wheel protection, the guy offered me the PinHead wheelboltz when it couldn't be installed on my bike."
"Unless you need something very specific done, don't expect 100%."
"Walked in to unprofessional service and lazy workers that didn't come out the back area for quite some time."
"Adjusted derailleur, stripped my brake line and didn't fix and stripped derailleur cables."