"I would like to specially thank you Mr Ezriyah for always welcoming always humble and polite."
"Stephanie was an absolute pleasure to work with."
"He was extremely friendly, patient, and professional while I was making up my mind."
"We were greeted immediately by an associate who asked if he could help."
"While Waiting for a sales associate, I was offered coffee and water."
"Darlin was super friendly and not pushy at all!"
"Nicholas is so fantastic, warm, extremely helpful and kind."
Cons:
"The sales were extremely unprofessional and even had attitudes."
"The SA, Bernice, whom had an attitude and very bad customers service, no smile, no emotion, felt very unwelcome."
"The rudest staff I have ever encountered."
"The sales associate was incredibly passive aggressive and kept telling her to 'calm down' when she asked for clothes in her size."
"I had the worst experience at this Hermes store yesterday by one of the sales people on the third floor, a woman named Ginny."
"SA kept repeating 'it’s just shoes' and offering boots, sandals, wallet, etc."
"The retail assistants are not helpful and perhaps have forgotten they work in customer service."
Store Experience
Pros:
"Oh did I mention ITS 5 WHOLE FLOORS!"
"This new space is such a delight to visit! The rooftop garden on the top floor is a such beautiful, serene space."
"In love with the store and all the items at different level."
"This store has a wide range of items in different sizes and colors."
"The package arrived to my doorstep safely and quickly, with all items bubble wrapped and packaged beautifully in the iconic orange box with a bow."
"He also gave me a tour of the store and explained the architectural details, such as the limestone staircase, and the artwork on the walls."
"Looking up from first floor you'll love how the spiral stairs and glass ceiling makes this place looks like Guggenheim NYC."
Cons:
"Terrible company I bought shoes online from them and I returned after 2 days because they were tight and did not not fit they told me they couldn’t give me a refund because they were in bad conditions."
"Ugh… small and unappealing store."
"Everyone there tends to be so pretentious."
"I hate stepping in the store."
"Such a unprofessional and rude place! Had an appointment with a SA and when I was in the store, no show for the appointment, not reply to my msg or phone call, every other SA in the store is so arrogant and not trying to help at all."
"I guess I don't look like I deserve service. The entire time I was in this store, I received no help from anyone."
"The first impressions of the store abruptly disrupted my sense of the brand."
Product and Stock
Pros:
"Hermes Madison Ave store have the best stock in all of the US, it is run by a wonderful team."
"He brought me exactly what I asked for from the back since they never keep these type of items on display."
"The employees were were so helpful!"
"Temy was wonderful. He showed me items from every floor that I was interested in."
"The flag store people are very nice and accommodating, especially the lady Sales Associate who assisted me on my H belt purchase."
"Quality of goods are fantastic."
"If you want the absolute latest Hermes items, go here!"
Cons:
"Called 5 minutes in advance of arriving and spoke with someone about an expensive piece of jewelry to see if they had it in-stock... they smugly denied me entrance."
"Please get a better ERP system so I can know if you have the item in stock when I call."
"Terrible service. The attendant was looking to rush me off. Because I asked him to assemble a bow tie..he couldn't do it and refused to get a colleague who could don it."
"Such terrible service. If you don’t appear like a repeat client, they treat you like a second class citizen."
"I have been waitlisted for almost two years with no response from my NJ SA."
"I asked for my size of a loafer, the sales said it was sold out, however there was a pair of that same loafer of exactly my size lying on the shelf!"
"The boutique is not as nice as those in Asia or in France, nor is the skill of customer skills of the client advisors on this floor."