McDonald's Reviews Summary

Service Quality

Pros:

• "Occasionally visit this McDonald's on my lunch break. What I love most is the quick service in the drive thru."
• "Customer service Rep Robert handled the stress of being 1 of 2 or 3 staff members on the night shift with 10 cars in the line well."
• "Fast drive thru service."
• "Quick, efficient."
• "The kids loved their happy meals."
• "I raised my rating because the attitude of the workers I encountered has seemed to change. The speed did improve, but it was not a lunch rush."
• "This is a good restaurant, never had bad service and I've been here plenty of times."

Cons:

• "Extremely slow waited 30 min for 5 meals and by the time we received them our fries were cold and stail and the burgers were room temperature."
• "This is the second bad experience here and will be the last cause I ain't coming back."
• "I've had employees with nasty attitudes getting mad when I didn't know exactly what was in the special."
• "Customer service is even worse now that everything is automated."
• "It is a 50-50 chance that they get your order right, which you dont typically realize until after you've driven off."
• "Drive thru open 24hrs. Amazon runs 24hrs. Obviously amazon employees would run to McDonalds for lunch break. McDonalds has 2 employees working."
• "Every morning their credit card system is always down, so it's cash only!!"

Food Quality

Pros:

• "The changes McDonald's have made returning to Frying their own Burgers makes a huge difference the quality of the food is much better."
• "Pros: Fries were great as always. Jalapeños are a solid addition to the menu."
• "Loved it it was fabulous, fantastic and great i ate every morsel of the quarter double cheese burger and bacon that was on my plate."
• "Service was friendly. Plenty of parking."
• "I love the caramel frappe and the double fish sandwich and fries."
• "Congratulations to al the employees in this Mcdonalds, the cashier, the cleaning woman ... all of them totally devoted to help you."
• "The young lady at the drive thru was awesome. I believe her name was Itzel."

Cons:

• "Definitely NOT the Signature McDonald's Fries!"
• "We requested 2 large orders of 🍟 fries... The fries that we received OMG!!! They were NASTY. VERY UNDER COOKED!!!!!"
• "Started eating it and it was raw im mean cold and not cooked at all raw."
• "Gave us old fries. Plus I bit into a Big Mac and it was rotten."
• "The food was cold. The fries were cooked in old dirty oil and tasted horrible."
• "Worst Mcdonalds i have ever been to."
• "Then they serve you refried french frys and old stale burgers."

Customer Service

Pros:

• "Hot food fast. Kiosk haters waiting in line to order than mad because I got my food first."
• "I've never been served something inedible and I've always left with my whole order."
• "Great concept with self order kiosks and table service."
• "The people were pretty fast and accurate with the order then person who took the money had a smile on her face and said thank you and the person who gave me my food also had a smile."
• "The day crew is exceptionally friendly."
• "Clean, friendly staff, fast service."
• "Place was clean and our cashier was very nice and good."

Cons:

• "Never been to this location but needed to stop before continuing my travels... Order was repeated and I'm thinking was great. Fries were cold and sandwiches had pickles with no onions."
• "Every time I come here to this McDonald's you always have to wait in the reserve section, I'm not sure why."
• "Watched 7 employees in the back joking around and not doing anything."
• "The early morning manager (Goya) has a terrible attitude… she’s very rude and her customer service is terrible."
• "Managers here are unprofessional especially Lucinda..she favors the Spanish kids that work here."
• "The night crew is extremely rude including the manager."
• "THEY MESSED UP MY ORDER 4 TIMES!! My receipt even said round egg."

Order Accuracy

Pros:

• "Been coming here since I was a kid and have good memories here."
• "As McD's goes, this location is pretty good. Orders have always been right, staff is friendly, and the food is good."
• "The quality of the food was actually amazing. My order was made correctly and food was fresh and hot."
• "We ordered 3 Big Macs and a fish filet got to the window and we told them we are missing a sandwich. And she told us that they only charged us for two. So I showed her the receipt and she gave us the sandwich."