"Kingsley helped me today. He was kind, patient and took the time to answer all of my questions."
"Nick in tech was SUPER HELPFUL, VERY PATIENT AND KNOWLEDGEABLE."
"Customer service was excellent in that someone came over to assist me exactly when my appointment started."
"Quickly popped into the Williamsburg store for a holiday gift and I was delighted by how helpful and disarming the sales person on the floor was given the holiday season."
"The staff are very friendly, professional and knowledgeable about apple products."
"The customer support rep, Dare, was polite, professional, patient."
"Staff and manager are AMAZING! They made me feel comfortable, even though I was the last appointment... I didn't feel rushed and although I waited a long time, I could tell that they really wanted to resolve my issues(which they did) inside of just wanting to get home... A Plus!"
Cons:
"Now whenever you walk in, you have to seek out an employee yourself, many of whom are chatting amongst themselves."
"Got objectively incorrect advice, and I'm not sure why."
"Very arrogant employees. My computer was smoking. After waiting for a half hour after my appointment time so they could help walk ins and explaining the problem to six 'geniuses' I was told that since it only happened once it wasn’t a problem!"
"Such poor customer service."
"The staff who were outside and the one who is inside of the entrance they are not friendly, not even communication to the customer."
"The staff at this store is beyond rude."
"The technician I met with was extremely condescending."
Store Experience
Pros:
"They have an organized check-in system and seating if you are a bit early."
"The brick layout is classy. Spacious and many areas to sit."
"Really enjoyed the ambiance, the brick walls, and the high ceilings."
"It was a little crowded, but it is an Apple Store. I loved the reuse of the building, and everything was pretty well organized."
"The ambience is super gorgeous and cosy with several personnel on standby to ensure each customer and prospect alike is well-attended to."
"Your typical Apple store. Clean & spacious."
"Clean store, very hip ambiance all around."
Cons:
"I would have given this 0 stars if possible since at present this location is only a big hole in the ground."
"The place was over crowded and the phone's are way over priced in my opinion."
"Quoted wait times were seriously off. Store is nice."
"No parking."
"Overcrowded and busy."
"Unaccommodating, line creating practices going on here."
"The layout was clumsy."
Product Availability and Pricing
Pros:
"Great products as always!!"
"Really dope store. Came in to do a device change for my 12 pro max under apple care (camera issue)."
"Amazing staff on hand! They were super willing to do all the cable swaps I needed to do because of how it was broken."