"STS Metuchen Location is AMAZING. They are honest, professional, fast, clean, and affordable."
"Especially appreciative for Tommy; he went the extra mile to get the suspension maintenance done promptly despite parts not being delivered on time."
"The entire crew here at STS in Metuchen were awesome."
"Evan and Kyle were very helpful and pleasant to deal with!"
"CJ took care of me Right away and the Store Manager Danny really made me feel like My vehicle mattered and made sure all the concerns were noted and addressed with the Technician Highly Recommend and will be back in the future!"
"Excellent place, offers very good customer service, they work quite fast, they have fair and affordable prices."
"I always recommend this shop to friends and neighbors and will continue to."
Cons:
"Every time I go to STS there is a problem. I will never go back."
"I advise people not to go here if you can go to a local shop or get a second or third opinion, I guarantee anyone that if you get a second or third opinion you’ll come to realize that this place is a scam, they add or things that are wrong with the car just to steal your money. Stay away"
"If you value your money, don't go here. Take your car to an independent shop that's been in business a long time with a reputation."
"Very bad experiences. Once they changed one tire for me, and tire went bad in only one year. And they refuse to replace it! It is totally outrageous and the manager (so he claimed to be) was incrediblly rude."
"I had very bad experience at this store for my tire puncher. First of all front desk don’t know how to deal with customers, there is no proper communication and no explaining of things for repairs/problem."
"Used to love this place, but service has gone downhill, and won't go back for repairs. Recently went back to deal with a tire that was under warranty. As a result, MY TWO FRONT TIRES NEARLY FELL OF THE CAR. I will NEVER go there again, and warn others to stay away. They are unsafe!"
"This place is awful, do not come here. I came when they were empty, and I had to wait an hour for a simple tire plug. If you’re not someone they can make $100’s of dollars on, they treat you like trash."
Efficiency and Timeliness
Pros:
"Fri afternoon had rear tire tear after my son hit a curb. Called around this was only place to give appt to come in an hour. Went there, Tommy was extremely helpful."
"I called STS in the afternoon and they serviced me in the same day."
"Service was great! The manager identified what my issues were and got my car running good again!"
"I got a flat tire driving back north to Vermont. Stopped at STS and was helped by CJ and Tommy. They went out of their way to be super kind and quick."
"Got a flat on 287 on the way to the beach. This place was the closest so I took my chances. They were ABSOLUTELY awesome. Told me to expect 2 hours, and only took an hour. This place made a crappy situation so much easier to deal with!"
"I reached home and noticed I had a huge nail in my tire. At that time, the majority of tire shops in my area were closed. I reached at STS about half an hour before their closing time and they were absolutely wonderful."
"Needed to get my back tire changed ASAP, called at 0740 to see if they could squeeze me in today, Tommy hooked me up. Been coming to this spot for a few years and they always come through great for me."
Cons:
"First off I'll go back in time 4 months ago. I went there to get my muffler fixed Ieft the car overnight so I could be the 1st car looked at and they didn't look at my car until 5pm the next day."
"Had a service appointment for an oil change for a Honda Civic. An appointment, then they say its a two hour wait for a 30 minute oil change."
"It took several days to get an estimate for a crankshaft position sensor and fuel pump which is what they initially determined the problem to be."
"Another few days go by before I contact them to obtain the status of the vehicle and am told that they are waiting for the fuel pump to arrive."
"Had a 9 a.m. scheduled oil change and it took 2 1/2 hours. They ran out of filters and had to wait for a delivery and also they tried to reset the information buttons and something 'went wrong' and now the buttons don't work and they don't know how to fix it! STAY AWAY!!!!"
"They did a good job but It took them 6 hours to do what they estimated would be 45 minute worth of work."
"I called in before coming for a synthetic oil change that was quoted at $70, but after arriving they told me it was $90."
Professionalism and Expertise
Pros:
"The manager, Ray, could not have been any more professional, courteous, and helpful."
"They are the experts about a finicky car I had."
"Tommy took care of my car and made sure I pay the right price for my service."
"Great staff and service. I recently had flat tire and Mike had worked with me and manufacture of the tire to get the work done."
"Exceptional Customer Service exhibited by Mr. Kyle Clark and Mr. Hamid Gul."
"Fixing the mistakes of previous owners is never easy, but Tommy made sure that my trust was restored and my car is safe."
"Manager is very knowledgeable in case you have any doubts or questions always willing to explain to you in detail, highly recommended!!!"
Cons:
"Now my rack and pinion is blown and the car needs new pump, lines, tie rods and maybe struts too."
"I stop by the next day and expressed my disgust to employee Hamid who only seemed to be partially listening to me."
"I’m trying to explain to ELDER (manager) again that I purchased tires and warranty from this shop so they should honor there warranty or for now just charge me for the cost and I will deal with extra charge later because I don’t feel it’s safe to drive the car, he preceded to tell me that I’m not listening what he was saying and they are super busy and do not have time to check my tire."
"I thought maybe they rotated it but sure enough she texted me the receipt and it doesn’t say they rotated the cars and in fact the receipt says they replaced a rear tire."
"AVOID THIS PLACE!!!....Service is terrible!!! In November 2018, I had my 4 tires replaced and the mechanic forgot to install back original lug nut."
"Less than a month later the noise is back."
"I went to STS (Metuchen, NJ) to have them replace my rear shock absorbers which is a simple job to do... Upon driving away and through the route, I noticed rattling noises coming from the front driver side when going over road imperfections."
Value and Pricing
Pros:
"STS is part of Mavis Tire, which uses Synchrony Bank. Synchrony Bank screwed up with their billing, delayed sending the invoices as they were directed and have now gone back and charged interest at such a rate."
"And there was no hard sell for other services, even though the car needs a few things."
"STS Metuchen recommends only absolutely required repair/procedures thus avoiding wasteful expenses, unlike some other mechanics and dealerships."
"Great salesmanship without the pressure, descent discounts, polite and professional."
"They did the job, replacing the tires and performing an alignment and replacing a tire sensor - all on time and on budget."
"Always reasonable price too."
"Pricing is very competitive and the customer service I received was unmatched."