Pep Boys Reviews Summary

Customer Service

Pros:

• "The customer service was very professional."
• "Staff was professional and knowledgeable about the services being provided."
• "Steve was amazing and assisted with all my questions."
• "The associates are very helpful and know what they are talking about."
• "Lisa Marie Stuto, the Store Manager is very professional and pays attention to details."
• "Service was excellent, especially Rick at the desk, who was sympathetic, helpful and courteous."
• "Rick and Mandy are amazing! They were so friendly, very professional and had my car fixed within hours."

Cons:

• "Horrible service. I asked the gentleman for help with floor mats for my truck and he told me to go down the aisle and look."
• "Had breaks did here had to take it to a different auto company to fix my breaks come to find out after I had to buy my breaks from the auto zone next door pepboys kept my new breaks and put fault breaks on my vehicle."
• "Was given an attitude that they don't do transmission fluid changes for automatic transmissions."
• "Total waste of time and I was not at all happy. Manager tried to sell me a $ 350.00 tire that I did not need."
• "Service manager is not customer friendly at all."
• "On 2 separate occasions I asked a staff member to do something & they did not."
• "DO NOT GO!!!! I was overcharged for things I wasn’t asked about."

Efficiency of Service

Pros:

• "I have gotten my car serviced here several times. They are quick and very efficient."
• "They did a good job. Also gave the car a once over inspection told me what I needed."
• "In for a simple flat tire repair. Quick and easy and the team was very friendly."
• "I made an appointment online for a tire repair, came in, gave them my name and my keys, they confirmed what I wanted and I went to the waiting room."
• "They showed me what was wrong and it turned out to be something simple. They fixed it and didn't even charge me."
• "The loud noise my car was making turned out to be a problem so minor that I was not charged for the diagnosis or the one minute repair."
• "Within no time Nelson got my car in the garage and put my new tire on super fast!"

Cons:

• "While service was eventually completed, my 10am scheduled appointment for a tire change took over 6 hours to complete."
• "Called to set up an appointment, I arrived on time for a simple tire plug and I waited for 45 min just for a plug so I left."
• "Had an appointment for Thursday which they cancelled on their own which after I made one for Friday only to find out they don't have enough technicians to work on the car. No apologies or anything."
• "Call Pep Boys about 10:30 in the morning and they gave me a 2 o’clock appointment. I arrive before 2 PM and began to wait I did not hear anything from any of the service reps until 3 PM."
• "Was here before 8am, it's 9:12 was told would be 45 minutes to fix tire... Now I'm late for work and I will not go back."
• "Checked on my car at 11am and was told they still needed another hour to finish my tires, insinuating that they just started on them."
• "Had an appt set for 3 pm, and my car was not touched until 4:30."

Quality of Work

Pros:

• "They are extremely professional, courtesy, knowledgeable and caring."
• "The workers are friendly and do great job not only on my car, but in explaining what really needs attention."
• "They did a great job changing my oil and it was reasonable."
• "A quick in and out on this one with four new tires!"
• "I don't think, in my 50+ years of having an automobile, that I have ever had such GREAT service, kindness, consideration, and great job done than at this location."
• "The technitions went the extra mile and found the problem that 4 other shops were not able to find and fixed it."
• "Great job by the team at Pep Boys Absecon. Clear communication and fair pricing."

Cons:

• "If you go in for a lil change and tire rotation please make sure they rotate them.. the past 3 times I’ve gone they did not rotate my tires."
• "Horrible. I went in for an oil change/tire rotation... they cross threaded the lugnuts."
• "Had breaks did here had to take it to a different auto company to fix my breaks come to find out after I had to buy my breaks from the auto zone next door pepboys kept my new breaks and put fault breaks on my vehicle."
• "Took my truck there to install tires that I bought off of Amazon. called quite a while later saying brake line broke coming off of lift."
• "The customer service guy out the counter came out and told me the auto tech had broken my tpms valve stem while replacing one of my tires."
• "After a recent oil change at Pepboys the mechanic never replaced my oil cap!"
• "They wanted $59.99 to put air filter in. I bought at auto zone for $19.99."