"Every visit to them so far has been enjoyable as the man and woman at the desk are very helpful and accommodating."
"Stacey at the reception desk not only is she outgoing and easy to talk to she is very helpful."
"Bob was exceptional and thoroughly explained everything I needed to know."
"Stacey works at the front desk and was helpful in finding discounts for my tires (and tire repairs) - she’s the best!"
"Stacey was very helpful. I came in with a blown out tire and she was able to quickly order the matching tire and get it there by the date promised."
"The young lady inside was so sweet and so was the mechanic."
"Stacy did an amazing job helping me and telling me how my car was after the oil change."
Cons:
"Eric the manager was completely unprofessional and the corporate staff should have him fired ASAP for lying about repairs that were not needed on my vehicle and trying to take advantage of a woman."
"Went there counter guy very unfriendly."
"MANAGER IS A JERK EVERY TIME I ASK POLITELY WHY THEYRE TAKING ALL DAY."
"I reached out the Mavis and spoke to Assistant Manager Tim who was polite but unhelpful."
"I had a called to get a wheel alignment done and the guy told me they didn’t have anyone to do alignments that day."
"Be careful with these people they will overcharge you."
"Went there counter guy very unfriendly... Very dishonest."
Quality of Service
Pros:
"Outstanding, responsive service for a fair price."
"The staff took care of my tire issue with no problems."
"The work done to our car was done quickly and within the estimated cost."
"Lawrence and the team were fantastic! They were helpful, quick, and efficient."
"Took my car in for a leaky valve stem and they had it replaced within 30 minutes."
"The total cost of repair was very reasonable and the quality of workmanship on my car was very good."
"They determined it was actually a broken air valve and not a hole in the tire. They replaced the valve, no charge!"
Cons:
"THIS PLACE IS ABSOLUTE TRASH, BEEN THERE FOR 4 HOURS FOR A FLAT TIRE CHANGE THAT I WAS TOLD WAS GOING TO TAKE 40 MINUTES."
"They really don't seem to know what they're doing they've tried several times and gave me several excuses."
"I been there since 9 am for appointment to Chance two rear new tires... they can't removed the tires because don't have the right tools for that."
"Yet after a near accident on NJ, turnpike tire blew to shreds, and according to my other service spot in ton, everything was wayyyy off alignment, and tires were definitely bad."
"Got my bmw tire changed here they scratched the side of my car, did a sloppy job with balancing my wheel."
"I finally left after paying for new tires and an alignment only to notice on my way home that they never actually did the alignment even though they did charge me for it."
"Because of the mechanics error, had to lose a grand."
Efficiency and Timeliness
Pros:
"We called Mavis and they got us right in, checked the tires and we were back on the road quickly."
"Got me in and out long before time quoted."
"They took me right away, had a replacement tire in stock and changed it quickly and I was on my way."
"Stacy at the front desk was extremely helpful. She got me in and out very quickly and was extremely personable and friendly."
"My car was taken back right at my appointment time and the guy helping me could not have been nicer!"
"Had them installed extremely fast."
"The service was speedy and thorough, and I especially appreciated the honesty and that they did not take advantage of me by trying to upsell or push for unneeded services."