Address: 2194 W County Line Rd, Jackson Township, NJ 08527, USA
Phone: +17323663429
Rating: 4.6
based on 177 reviews.
Customer Service
Pros:
"Everyone here was incredibly helpful and my service was completed in a timely manner."
"The whole mavis staff is friendly and helpful, even with being super behind and short staffed the other day I really appreciate them putting my new tire on asap."
"Staff was extremely friendly and professional."
"Friendly and helpful staff, promptly started on my car when I arrived for my appointment."
"EVERY time I come in here, the workers at the front desk are more than helpful! They are so kind and answer any questions I may have about my car."
"The mechanics were thorough and exhibited excellent communication skills."
"Staff and mechanics very responsive!"
Cons:
"I've been a customer of this establishment for over 19 years. Since the Mavis ownership I've had nothing but trouble with this place."
"There are mavis tires everywhere, just go to a different location because these men are unkind and rude."
"Had a horrific experience there once again!! First time my dad went staff was rude and he just left!"
"Horrible experience. Went in for oil change and one of the employees hit another car at the shop."
"Not a chance I would EVER BRING MY CAR BACK TO MAVIS JACKSON."
"I don’t have anything nice to say about the service or the staff at this Mavis."
"However, the guy who answered the phone had such a nasty attitude I decided to get service elsewhere."
Quality and Efficiency of Service
Pros:
"I'd give way more stars if I could. I had an issue with my vehicle so I gave them a call, they advised that I could come over to have it checked out right then and there."
"It also cost less than I thought it would."
"They literally saved my daughters birthday trip to six flags caught a flat due to a blow out 5 mins from six flags."
"I was provided a list of what needed doing with costs associated, along with a priority of what should be done."
"Akeem was the absolute best! Called to confirm my appointment, got me in right away, and kept me updated the whole process when my tire needed repairing!"
"The work was efficient and fast."
"I am always pleased with the quick and efficient service I receive."
Cons:
"I sure hope the regional manager is reading this. I don't know what happened to this place but 4 hours for an oil change in an empty shop is unacceptable."
"Brought my vehicle there because it was running terribly. They charge me $1,400.00 and the vehicle did not run any better when I left."
"Mavis clearly misdiagnosed the original problem."
"Sorry mavis you will loose if you don’t change, you’ve lost us as customers and we have four vehicles."
"Had tires ordered and was told they’d be in in two days. Had to end up waiting 5 days to be told that the tires were a lost cause and i’d have to wait at LEAST 2 weeks to get the tires i needed."
"Appointment time was 9.00 am... Went back to pick up a car at 11.12 am. Guess what “nobody even look at a car“."
"Came in on a Saturday, I was assured they would order my tire and call me back later that day. Nobody called."
Pricing and Value
Pros:
"Let me tell you, I came here on a whim because Bjs couldn’t get my tires till next week and I really needed them today."
"A previous time, I brought in a quote on tires from another auto repair shop. Mavis Discount Tire prices were cheaper for all four of my tires than the quoted price for two tires at the previous shop!"
"They also beat a price for tires, but you need proof of the competitor's price, which I had."
"I had my tires and balance completed at this location and today had brakes done and the cooling system flushed. Done perfectly, on time, and competitively priced."
"Went in thinking I had to buy a new tire, Jon and crew called me up with the great news that my valve was leaking. They tighten the valve up and saved me some cash."
"I got what I thought was a great price on tires about $90 per tire."
"The employees at the Mavis in Jackson were very friendly and helpful in assuring I got the best deal for what I was looking for!"
Cons:
"They proceeded to tell me the tread was torn and my rim was going to bust out of my tire."
"They than robbed me with an excessive bill. They charged me $952.92 for the two visits!"
"Kinda disappointed, really wanted to give them my business instead of the Warehouse clubs I belong to but I have to say, I could've saved $200 if I had gone to Sam's or BJs."
"They constantly try to upsell you for things you absolutely don't need like flushes, ect."
"Brought my car here for a standard rotor change and brake pad change. One month later, the lugnuts on my wheel started falling off while I was driving on the highway."
"Mavis in Jackson set my wife up for disaster, we bought 4 New hankooks for vw gti, they let her leave the business with double the tire pressure in each tire."
"Absolutely no customer service. Bob was extremely rude to my father and I when we asked for the specific tires we were promised."