"The entire team was awesome eager to help and save me money."
"Seriously overpriced but they do put 1000% into their customer service."
"Thank you for the excellent customer service I received at this Firestone. The manager Ben goes above and beyond to make sure his customers are happy."
"The customer service was AWESOME!"
"Alan was super helpful and kind! I’ll definitely be coming back."
"The entire staff was extremely friendly and professional."
Cons:
"The woman at the front desk had very rude demeanor which was ridiculous."
"Dishonest service writer and unknowledgeable mechanic."
"Stay away new place but not honest mistakes happen but don't lye."
"This review comes with a very heavy heart... Scott (one of the manager on site) is HOR-RI-BLE!!!"
"Horrible . Went there a few months ago.they charged me 2400 for new brakes rotors and calipers."
"Terrible experience. I went is specifically to have a tire plugged as I was late for work."
"I am just not happy with the service I received."
Efficiency
Pros:
"They diagnosed and fixed my car in less than 6 hours."
"Incredible! A nice lady at the front desk rendered an expedient visit. Got me in and out of there within an hour give or take a few minutes."
"Fast helpful service. Would highly recommend this Firestone to my family and friends."
"Service provided very quickly, as quoted and with great savings on good Firestone tires."
"Even though I had no appointment, Rob took my car in and quickly got me back out after an oil change."
"Without an appointment they were still able to get me in right away and get my tire changed."
"I stopped by for tire rotation and oil change without any prior appointment... I think Five star is too low, I would give this place A+.."
Cons:
"Twice I’ve made appointments in which I received confirmation numbers... Then twice I was told my appointment was not on their schedule and they would not be able to service my car."
"They have had my vehicle for almost an EFFING MONTH and through all the non-communication, mechanics taking days off and rusted bolts."
"Called the day before to have two tires changed... Showed up at 7 and waited until 7:20. Not a soul there."
"Waited 2hours and 20 minutes for an oil change and tire rotation."
"I had an appointment for an oil change and still had to wait an hour and half because they were behind which is fine, but then they charged me $135 for the oil change."
"I dropped off the van at 12pm to patch a flat... Then waited again 3 hrs till 5:30 pm."
"The entire thing took entirely too long for tires and an alignment. 1:30 appointment... They finally finished at 6:15. Nearly 5 hours."
Pricing
Pros:
"Fair pricing."
"Excellent service. Reasonable price."
"Rob, the store manager worked with me to get the price as low as he could and I left there getting way more for my money than I expected."
"This place is awesome. Not only do you get Quality but the price is affordable for anyone."
"Great service! They understood we were traveling and we needed to have one of our tires repaired."
"Great people honest to the point."
"Excellent service. So nice, so helpful."
Cons:
"Seriously overpriced but they do put 1000% into their customer service."
"The total cost was going to be expensive."
"Was quoted almost $800 dollars for front brake pads, rotors, and left caliber."
"Charged me over a hundred for something that can be done for $60. Overpriced and irresponsible."
"After talking to a friend he informed me that I should not be paying that much... it turns out that I DID NOT need any of these things done to my car!!!"
"They had an estimate for me totaling $2,116 for services that I had not asked about."
"I was expecting to get the cheapest tire they had to keep the price down but they didn't have the one I wanted and the price was going to be at least double."
Staff and Management
Pros:
"The staff lead by Tyler Brown at Firestone was incredible."
"Mayra Ramirez at Budd Lake Firestone was very helpful and knowledgeable this morning."
"Alan was great to me. He made sure my vehicle was taken care of. He stayed aware of my vehicle while in the shop."
"Alex and Alan have been great to work with."
"Go see Myra! She is very knowledgeable and professional."
"I really appreciate the professionalism from Mike Thomas."
"Mayra, she is the absolute best at what she does, and she helped me out ALOT, God bless this lady please promote her or give her a raise she also has great customer service."
Cons:
"No, nobody called me to explain what the vibration noise was."
"I wish them well but I won't go back."
"By far the worst branch ever."
"Was very upset because I had to go back to this place after I was just there Monday for the same problem."
"They damaged my brand new wheel because their tech has no common sense."
"My son just recently had his exhaust repaired a clamp happened to come off I decided to stop there and ask the manager if he can help me out... he told me he can't help me because he doesn't have time."
"Horrible job besides what 2021 at 40k needs rotors done."