"This is the type of customer service you hope for in every business, and they earned a customer for life with this interaction."
"The staff at the Stanhope Mavis is amazing! They are all so friendly and accommodating!"
"The staff were all super nice and helpful and I will definitely be going there again in the future."
"Everyone is incredibly friendly and helpful."
"All staff were completely professional and courteous and I commend them for their assistance."
"The level of customer service I received from Mike was beyond exceptional."
"They are an amazing staff who really care about taking care of peoples car problems."
Cons:
"Worse place Ever!! Made an appointment at 5:30 pm today to replace (2) tires... Still here ONE hour later for (2) tires!!!"
"Customer beware, Mavis doesn't honor their quotes!"
"When the man that did them (tommy) came to 'talk' to us about the issue he immediately was nasty."
"Beware of hidden charges such as TMS service, Valve stems."
"Made a appointment for 930 for a oil change at 1030 truck still was not even in the shop.so I left."
"DO NOT TRUST THEM."
"Not a good experience overall..."
Speed and Efficiency
Pros:
"They took me right away and fixed my tire for free."
"I was in and out in 5 minutes and they didn’t charge me!"
"Joe had my car in and out in under 30 minutes."
"Jose had my car in and out so fast, I was a bit baffled, as I am use to having to wait hours."
"They were done fast! This isn’t the first time I’ve brought my car here."
"Was pleasantly surprised with how fast and efficient the experience was."
"They fit me in, plugged the flat quickly, and had us on our way much faster than I could have hoped."
Cons:
"Still here ONE hour later for (2) tires!!!"
"After long wait they tell me that my car had frame damage and could not align rear tires took to But there was no hesitation on charging me full price and extra for a German vehicle."
"Made a appointment for 930 for a oil change at 1030 truck still was not even in the shop.so I left."
"Not a good experience overall made an appointment for 9 AM wind up getting out of there at 12:30 PM for a simple two tire installed and we’ll alignment..."
"Took our car to this local Mavis location for new tires and an alignment yesterday. Picked car up at 4 pm. Today, 12:30 pm one of the brand new tires is flat."
"Well they did not have the tires I ordered for the appointment and told me to go home and they would call when the car was done."
"How does my car drive worse after I pay 180$ for alignment and balancing?"
Professionalism and Honesty
Pros:
"He’s well versed to product knowledge and never tries to rip people off."
"Honest, professional and friendly."
"They are very honest and take pride in their work."
"Manager and staff are competent, kind, pleasant, and trustworthy."
"Pleasant and very honest."
"They truly care about their customers."
"Store manager Joe has exceptional knowledge in his trade."
Cons:
"I do not recommend this store to anyone!"
"Customer beware, Mavis doesn't honor their quotes!"
"Beware of hidden charges such as TMS service, Valve stems."
"Padded the bill by $42 and did absolutely nothing to earn it."
"DO NOT TRUST THEM."
"I guess this place now likes to scam people and have unneeded repairs or changes to be done."