Mavis Discount Tire Reviews Summary

Category: Tire shop

Address: 2100 NJ-66, Neptune City, NJ 07753, USA

Phone: +17323663540

Rating: 4.8
based on 137 reviews.

Customer Service

Pros:

  • "The gentleman that answered was warm and friendly."
  • "Peter fekety went above and beyond to explain my options and took the time to make my experience at the Neptune branch great."
  • "I definitely recommend Mavis in Neptune. Ed and Brian were great!"
  • "Ed was very informative and had the best customer service."
  • "Very impressed by the professionalism and friendliness."
  • "AMAZING customer service! I never write reviews but could not pass up the opportunity to express how kind, patient, and knowledgeable the staff was."
  • "The staff were all professional, polite and knowledgeable."

Cons:

  • "Dishonest business practices here."
  • "Classic bait and switch. BEWARE."
  • "Corporate fees sacrifice customer retention."
  • "They will schedule you and take a deposit for tires they do not have in stock and do not inform you of such until you arrive at their shop."
  • "They do not back up a manufacturer warranty on tires they sell."
  • "Predatory, beware."
  • "WORST customer service... ED Manager has HORRIBLE people skills."

Quality of Service

Pros:

  • "This will definitely be my go-to place if I need servicing again."
  • "They could've made me pay but THEY WERE HONEST! Best place to go for tire service!!"
  • "I've heard good and bad stories about this place but honestly it's never been anything but a positive experience."
  • "They took my car in immediately and patched my tire up super fast."
  • "They fixed my car up that day and it’s been running smoothly!"
  • "It was Mavis here that helped me not get hurt in a car accident."
  • "Was the easiest and fastest service I have ever gotten!"

Cons:

  • "They did a horrible job I wouldn't recommend them to change your child's training wheels they bent the rims on my BMW."
  • "Can already feel the tires wobbling. Never returning."
  • "One oil change is going to cost me thousands of dollars in repairs and extra gas car uses now."
  • "Went there for a tire replacement and my car sounded worse the next day."
  • "Overpriced garbage tires and try to inflate your bill with services you do not need!!"
  • "I was screwed over by Lester Glenn on a Ford Fusion purchase with a left over warranty."
  • "They get a worst reviewed then the one located in Wall Township. Neptune charged me for a wheel alignment and never did it."

Efficiency and Timeliness

Pros:

  • "The tire was fixed. I got some steps in on a gloomy day. It was great customer service at this location!"
  • "They were kind and quick."
  • "Always a great experience. I was told by my auto dealers service dept that I needed rear brakes 3 years ago. Have had Mavis check them past 3 years and I still don't need them. Thanks for your honesty."
  • "Great service, terrific team, and much more reasonable pricing than a car dealership."
  • "I can tell they do their best to keep their days organized."
  • "They took care of it almost immediately for me even though they were very busy!"
  • "I was able to get in on the same day and the work was done on the spot without any hassle."

Cons:

  • "I made a 3pm appointment for my oil to be changed. My car wasn’t taken in until after 5pm."
  • "I waited a week and just got a call a day before my appointment that the tire is not available anywhere in the system."
  • "Don’t waste your time and head towards a reputable tire shop."
  • "Every time I call they push it back a few days and again only have a one car."
  • "Waited twice as long (4 hours vs 2 hours) as told for 4 tires and alignment."
  • "Waited four and a half hours while people who got there after I had arrived were helped."
  • "The worst service in Jersey, I waited for more than 6 hours for a bad job, I bought a tire that only lasted one month!"

Honesty and Transparency

Pros:

  • "I will be back for all my services."
  • "I will always come back to this location."
  • "They could have easily replaced them like the dealership wanted but instead chose honesty over greed."
  • "Everyone was courteous, efficient, and very helpful."
  • "They were very honest with me."
  • "Thank you for being honest and making a female feel comfortable in having her car serviced."
  • "His honesty saved me 1,200."

Cons:

  • "Ed corrected me and said it was a 'reservation' and that similar to a reservation at a restaurant you must wait for people to leave before you can be seated."
  • "This could have all been avoided by the first supervisor asking for assistance from the beginning."
  • "They lied to me over and over again it’s this is probably the worst customer service I’ve ever experienced in my life."
  • "I would never ever return here again."
  • "Filled my oil during oil change without draining the old oil."
  • "Incredibly, the assistant Ed said if I wasn't happy then I should speak to the main office."
  • "They also lied and tried to get me to spend around $1000 for breaks when I didn’t need them fixed."

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