"The gentleman that answered was warm and friendly."
"Peter fekety went above and beyond to explain my options and took the time to make my experience at the Neptune branch great."
"I definitely recommend Mavis in Neptune. Ed and Brian were great!"
"Ed was very informative and had the best customer service."
"Very impressed by the professionalism and friendliness."
"AMAZING customer service! I never write reviews but could not pass up the opportunity to express how kind, patient, and knowledgeable the staff was."
"The staff were all professional, polite and knowledgeable."
Cons:
"Dishonest business practices here."
"Classic bait and switch. BEWARE."
"Corporate fees sacrifice customer retention."
"They will schedule you and take a deposit for tires they do not have in stock and do not inform you of such until you arrive at their shop."
"They do not back up a manufacturer warranty on tires they sell."
"Predatory, beware."
"WORST customer service... ED Manager has HORRIBLE people skills."
Quality of Service
Pros:
"This will definitely be my go-to place if I need servicing again."
"They could've made me pay but THEY WERE HONEST! Best place to go for tire service!!"
"I've heard good and bad stories about this place but honestly it's never been anything but a positive experience."
"They took my car in immediately and patched my tire up super fast."
"They fixed my car up that day and it’s been running smoothly!"
"It was Mavis here that helped me not get hurt in a car accident."
"Was the easiest and fastest service I have ever gotten!"
Cons:
"They did a horrible job I wouldn't recommend them to change your child's training wheels they bent the rims on my BMW."
"Can already feel the tires wobbling. Never returning."
"One oil change is going to cost me thousands of dollars in repairs and extra gas car uses now."
"Went there for a tire replacement and my car sounded worse the next day."
"Overpriced garbage tires and try to inflate your bill with services you do not need!!"
"I was screwed over by Lester Glenn on a Ford Fusion purchase with a left over warranty."
"They get a worst reviewed then the one located in Wall Township. Neptune charged me for a wheel alignment and never did it."
Efficiency and Timeliness
Pros:
"The tire was fixed. I got some steps in on a gloomy day. It was great customer service at this location!"
"They were kind and quick."
"Always a great experience. I was told by my auto dealers service dept that I needed rear brakes 3 years ago. Have had Mavis check them past 3 years and I still don't need them. Thanks for your honesty."
"Great service, terrific team, and much more reasonable pricing than a car dealership."
"I can tell they do their best to keep their days organized."
"They took care of it almost immediately for me even though they were very busy!"
"I was able to get in on the same day and the work was done on the spot without any hassle."
Cons:
"I made a 3pm appointment for my oil to be changed. My car wasn’t taken in until after 5pm."
"I waited a week and just got a call a day before my appointment that the tire is not available anywhere in the system."
"Don’t waste your time and head towards a reputable tire shop."
"Every time I call they push it back a few days and again only have a one car."
"Waited twice as long (4 hours vs 2 hours) as told for 4 tires and alignment."
"Waited four and a half hours while people who got there after I had arrived were helped."
"The worst service in Jersey, I waited for more than 6 hours for a bad job, I bought a tire that only lasted one month!"
Honesty and Transparency
Pros:
"I will be back for all my services."
"I will always come back to this location."
"They could have easily replaced them like the dealership wanted but instead chose honesty over greed."
"Everyone was courteous, efficient, and very helpful."
"They were very honest with me."
"Thank you for being honest and making a female feel comfortable in having her car serviced."
"His honesty saved me 1,200."
Cons:
"Ed corrected me and said it was a 'reservation' and that similar to a reservation at a restaurant you must wait for people to leave before you can be seated."
"This could have all been avoided by the first supervisor asking for assistance from the beginning."
"They lied to me over and over again it’s this is probably the worst customer service I’ve ever experienced in my life."
"I would never ever return here again."
"Filled my oil during oil change without draining the old oil."
"Incredibly, the assistant Ed said if I wasn't happy then I should speak to the main office."
"They also lied and tried to get me to spend around $1000 for breaks when I didn’t need them fixed."