Mr. Tire Auto Service Centers Reviews Summary

Customer Service

Pros:

• "Mark and his staff really care about your safety and educate you on car maintenance while they are at it."
• "Mr. Dave Eustsce the manager of Mr. tire took time to explain all the issues with my vehicle, In a very professional manner."
• "Joe Buchanan is absolutely the best service person that I have ever met."
• "Everyone is honest. Straight forward. They explain what is happening and never make me feel dumb when I ask questions."
• "The customer service at this location was amazing!"
• "The Manager Joe and his staff are always so welcoming and very informative."
• "Joe & Dave are always so friendly & professional."

Cons:

• "Really disappointing experience. Had a flat tire replaced, then was told after paying for it they were running a ‘buy three, get one free’ promotion on that exact tire, but since I had paid for one they wouldn’t allow me to buy two additional tires and honor the deal."
• "The man at the front desk (Dave) had the body language and tone that he just didn’t feel like working or helping me."
• "They did not initially honor the coupon... experience left me with nothing but distrust."
• "Never in my life did I pay $96.51 for an oil change."
• "These guys are lazy, unprofessional, and could use a class on business ethics."
• "Needed emergency car help and staff was unwilling to help me… didn’t even open the doors until exactly 7:30 while staff member saw me outdoors for 5 minutes."
• "Joe & His front staff guy Both are horrible not customers service at all."

Pricing and Honesty

Pros:

• "They ensure you get the best prices and they don't trump up charges or recommend any unnecessary work."
• "Prices were fair and honest."
• "Joe gave me an excellent price on Goodyear tires."
• "They fixed everything in a few short hours and at a FANTASTIC PRICE!!"
• "Another bonus is they had very good deals and did not overcharge."
• "Pricing is very reasonable."
• "They did NOT charge me an arm and a leg for being an out of state customer that literally had NO OTHER OPTIONS."

Cons:

• "I was quoted a tire price or 2 that was out in space for 2 sets of different brand tires. almost $900 average between the 2 quotes."
• "Shop supplies fees were excessive and unreasonable."
• "At 3:30, they called to tell me they couldn't patch it and tried to sell me a $220 tire."
• "I saw a guy get charged full freight for a synthetic oil change he asked for but surely didn't need at 3500 miles on his new jeep."
• "Greedy. Went to see if they could check my breaks, they charged $50+ for it."
• "$43 to fix a flat is way more than I've ever paid."
• "Waste of time with click bait pricing."

Quality of Service

Pros:

• "My car was ready faster than expected."
• "I have used Mr. Tire in Voorhees many times. Every time, I receive excellent, kind, and skilled service."
• "Bob really knows his stuff as a mechanic and will honestly tell you if you should go somewhere else."
• "I received my car when promised."
• "They’ve done my oil changes, tire rotations, I’ve purchased new tires, and received an alignment. All star Quality and service."
• "Carlos did a fantastic job with the routine maintenance of my vehicle."
• "After changing my front struts I took my car to Mr. Tire for an alignment and was impressed with the service."