Firestone Complete Auto Care Reviews Summary

Customer Service

Pros:

• "The Firestone techs called me as soon as they found a possible issue during my oil change."
• "The team here got us in before our appointment time. They were very professional in ensuring what we needed done in the visit."
• "However I knew what I needed done and they all helped me solve the problem, straight to the point."
• "The people at Firestone in Montclair are definitely top notch and helped me out greatly in a tough spot."
• "Excellent customer service and care...Caesar and Allen gave such great customer service."
• "Fantastic experience! I came in with a flat tire, no appointment and not much time, and Cesar took care of everything quickly and kindly."
• "Thank you Francisco for your communications, and care!"

Cons:

• "The first employee didn't even know how to work the computers."
• "The employee I spoke with was rude and seemed like he hated his job."
• "He was so rude, argumentative and almost bullying."
• "Horrible customer service."
• "LADIES BEWARE!! Mansplaining in full affect."
• "The guy at the desk didn't even let me finish talking before asking me for our phone number, no empathy."
• "He was very scarcastic. like wow. I can't believe he works with customers. He is unprofessional."

Quality of Service

Pros:

• "They completed the service work quickly and efficiently."
• "They apply coupons you may not be aware of."
• "Cesar (the manager) was able to fit me in an earlier appt slot from the time I had originally scheduled online last minute."
• "Great service, very nice and professional."
• "Good down to earth people there. The mechanics are top notch who really try their best to help you."
• "Best place to get your car serviced, hands down. They're professional, they guarantee their work, and they keep you posted on the condition of your vehicle."
• "The team was fast, professional, and kind."

Cons:

• "I ended up waiting 3 HOURS just to get my tired repaired."
• "Firestone took $1,300 to 'fix' our car only making it worse over the course of weeks and didn't even fix the original problem."
• "I had a tyre with insufficient air and came to Firestone... The next day, I have a flat tyre on the motorway with my kids in the car… We could have all died."
• "Called around 10:15 to see if car was ready, and they hadn't even started it."
• "Once the shop got around to putting on the tire for me, I get a call from them saying that the tire is the wrong size and wrong brand!!!"
• "We got the car back and it was undrivable. It was roughly idling, wouldn't accelerate, and the check engine light immediately came back on."
• "Do not take your car here. I got an oil change here and they stripped the threads on the oil pan drain."

Pricing and Charges

Pros:

• "They are helpful, they remember your name and car, they keep record of every visit advise maintenance and service needs."
• "My warranty on my tires, where a great deal.Today l had a tire replaced brand new for $ 19.00."