Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "I was running late and he was kind and understanding."
• "Rich and his team have been nothing short of fantastic! Great customer service, good conversations, and excellent service!"
• "The customer service was top-notch; the staff were super friendly and made sure I was taken care of."
• "The efficiency and professionalism displayed by the staff was truly exceptional."
• "Everyone who is at Mavis are all in great moods and smile and I waited for my car to get done but it was enjoyable waiting there."
• "The staff and service here at Mavis in Fort Lee were amazing!"
• "Cheers to Scott who answered the telephone early in the morning after Christmas with a beautiful disposition."

Cons:

• "They are rude, and have extensive wait times."
• "Extremely rude customer service is actually disgusting."
• "Complete waste of time and the guy at the counter was no help at all."
• "Immediate attitude when I walked in."
• "They have no interest in customer satisfaction."
• "Beware of this place... They are not professionals."
• "He did not speak nicely, but almost screamed at me."

Pricing

Pros:

• "The oil change was $59, and the total with the breaks was ~$531."
• "Lowest prices in the area."
• "Prices are affordable and reasonable."
• "The prices are amazingly affordable."
• "Super clear and upfront on the costs."
• "The prices were reasonable."
• "The price was great."

Cons:

• "Completely scammed me. Overpriced."
• "They asked about $950 for four Hankook tires including replacing work."
• "What was their special ($109) cost me quadruple ($500 not including labor) the advertised cost."
• "They will upcharge you and try to be nice, but they are low life's and will rip you off."
• "Then, they love being overpriced for 1 1/2 hours of labor at $1000?"
• "I repair the tire hole (cause by a screw ) in my car, and it cost $31.98 a little bit expensive than other tire shop(normally cost around $20)."
• "However they suggested replacing the tires as they were worn out. It was much higher cost than the amount I checked on Mavis Discount Tire homepage."

Quality of Service

Pros:

• "This Mavis seems to have technicians that go the extra mile to make sure that the service is worth every dollar you pay."
• "Its a pleasure going here as they treat u like family and they will tell you what needs to be done and not."
• "Service was done professionally and staff was knowledgeable and friendly."
• "If your looking for a good, reliable and honest mechanic, I highly recommend Mavis in Fort Lee."
• "The high rating of this Mavis location is well-deserved. Their customer service is outstanding, as is the quality of their work."
• "They fixed my daughters car engine which needed some major cleaning due to oil spill."
• "For the first time ever, I saw the mechanic fully clean the caliper and clips."

Cons:

• "I thought that these guys were looking down on an Asian old man and trying to rip them off."
• "Stay away."
• "Completely scammed me. Overpriced."
• "They will upcharge you and try to be nice, but they are low life's and will rip you off."
• "DO NOT COME HERE... The mechanics and the workers get paid commission and do not care."
• "Truck was not aligned. Snapped one of the alignment bolts on my truck."
• "I was very disappointed with this place because of their poor work and service."