"Having your car repaired while your 1300 miles away can be pretty difficult that is unless you have Joe helping you get it done and that’s exactly what Him and the guys did - Extremely happy with this experience and if ever needed again I wouldn’t think of going anywhere else."
"They were very nice and professional."
"The people you deal with at the counter have always been professional and knowledgeable."
"Eric Deleon was extremely professional and understanding in a moment in which we were a bit stressed."
"Amazing work and great customer service!"
"Shout out to Josh and Norman who answered all of our questions in store and over the phone."
"The waiting room was light, airy, and comfortable, and the staff was helpful, informative, and pleasant to interact with."
Cons:
"Never Ever going there and will not suggest anybody."
"This place scams. So glad I went and got a second opinion."
"They are dishonest scammers who aim to exploit their customers for financial gain."
"Charged me $129 for a diagnostic fee with nothing done."
"When we called to ask about the car the guy was clearly getting annoyed and provided no real reassurance besides 'we’re working on it, we’ll call you when its ready'."
"The guy who helped me, TJ, was unpleasant and kind of rude."
"Unprofessional and dishonest business practice."
Service Efficiency
Pros:
"They were super fast and efficient."
"Quick efficient service. I only came in for an emissions test, but in the process they alerted me to a possible transmission leak, and encouraged me to contact the dealer to see if it was covered under warranty or a recall. Very friendly customer service, I highly recommend them!"
"This Firestone crew is fantastic. They worked fast and were polite and helpful."
"Traveling from NYC to Boston on a Sunday... Within one-hour and a half we were back on the road noise-free."
"Despite many people waiting, within 1\2 hour they had the car on the lift."
"I got my flat tire replaced and another tire was fixed due to a screw."
"Best decision ever! Town fair tire had the tire and got me going within an hour."
Cons:
"Waits here are usually 45-60 minutes before they pull your car in and actually have someone start on it."
"They said it would be done by 5. Went back at 5:30 and they hadn't touched it."
"The Male staff is very disrespectful there!"
"horrible service and i hate leaving bad reviews but this place is just the worst."
"I made an appointment to get my tires changed and I had to wait over an hour just for them to even get started on the car, so I was waiting there for nearly 2 hours by the time the work was complete."
"They did not even start my car until 8:50am."
"They promised they can complete fixing before 5:30pm, but today we arrived at 6:30, we’ve been told it could not be fixed today."
Integrity and Honesty
Pros:
"Started going here after a bad time with another tire sales place about two years ago and they haven't let me down."
"They completed all the services as promised."
"Hands down one of the best and Honest repair shops in Stamford."
"Nick and Norman worked with me to get the correct tires for my vehicle at a great price."
"Thank you Norman! Great experience."
"Service was excellent and I would not hesitate to go there again to get new tires."
"I’ve never had any issues."
Cons:
"They are dishonest scammers who aim to exploit their customers for financial gain."
"Instead, they LIED to me, told me it would need a new compressor priced at $993."
"Can't believe the arrogance."
"This place is a scam. Stay away."
"They will lie and tell you that you need unnecessary work on your vehicle for extra $$$."
"Terrible experience, charging me for a lifetime tire alignment that they didn’t perform and now they cannot perform because of lack of equipment and expertise."