Address: 2912 Old Lincoln Hwy, Trevose, PA 19053, USA
Phone: +12156506891
Rating: 4.8
based on 213 reviews.
Customer Service
Pros:
"Rest assured Mavis was wonderful to deal with and Kevin walked me through the entire process!"
"Both gentlemen we dealt with were very friendly!"
"Every employee I encountered was very nice and helpful."
"The staff was wonderful and very nice to talk to."
"They really do their best to help me out!"
"Everyone was extremely friendly and helpful in getting me back on the road safe and sound."
"The people here are so nice and helpful and above all honest."
Cons:
"Ordered tires in advance arrived on time to appointment. Told to come back 3 hours later. Tires not on site."
"Adam gave so much attitude to my mom when she asked if he could put the donut tire back under the car and was profusely very rude to her."
"Horrible experience! I had a 9am appointment for an oil change. At 10:30 am they were just going to change the oil!?"
"Terrible customer service. Waited 4 hours for a vehicle inspection and new tires."
"Would not recommend this place to anyone. Service was bad, people are rude."
"They refused to pay and refused to give our money back."
"This place is the worst. Had to take the car back numerous times to have the same problem fixed and every time we took it back they said they fixed it."
Quality of Service
Pros:
"Amazing service. Ran over a screw on route 1 and happened to be by their shop. Called, didn’t need an appointment and had the tire patched and fixed within 15 minutes."
"His team was fast and professional and did a wonderful job. I was back on the road in 1 hour after my tire popped."
"Mavis Discount Tire has competitive prices and good service."
"They were able to get me in immediately and had me back on the road in less than 30 minutes."
"Not only were they able to fit us in right away, the whole process took less than 45 minutes!"
"Great service and very accommodating. Were able to fit me in quickly, repaired a nail in my tire within 15 minutes."
"Had a bad tire on my trailer not from the area, they set me up Two new tires and had me in and out the door in less than an hour."
Cons:
"Pretty good. I went to the one on Aramingo Ave last year and waited almost 8 hours to get my car inspected."
"Took 2 hours for an oil change, place is dirty, restrooms dirty..grease all over my door handles and steering wheel."
"Freezing cold waiting area. 5 cars in the service bay and the mechanics were all in a corner laughing and chatting instead of working."
"Waited 2 and more hours to get oil change. They had the office locked couldn't sit inside and in hot weather waited outside for just oil change."
"Well at an hour and a half the car wasn’t even touched! So I took my car and left. Total waste of time!"
"No one explained why there was a hold-up, and then ended up forgetting that I ordered an alignment (it was clearly typed on the order ticket the mechanic had)."
"They told him it was not repairable and a new tire was around $400, pay attention they tried to rip him off!!"
Staff and Management
Pros:
"Manager Eric got my car in and out quick after work yesterday when something came up on the ride home and got me a good quote on some stuff I still need on our old SUV."
"Kev and his entire team at the Trevose Bensalem location in Bucks county is the perfect example of the customer service experience you should receive anytime you bring your car or truck in for service."
"Eric and James went above and beyond to help me when I had a blowout on the highway."
"Eric the store manager is an incredible person! Went well out of his way despite it being a busy Friday afternoon to help me out."
"Our family has been patronizing this Mavis location for almost a decade, and the Manager, Eric, is the most humble, knowledgeable, kind and compassionate Manager that I have ever been blessed to meet at any vehicle repair shop."
"Rich the service manager is attentive and honest and always recommends the best service for my vehicle."
"Eric and the rest of the team at Mavis Discount Tire couldn’t have been kinder and more helpful."
Cons:
"They are no expert have no idea about any vehicle."
"What a aggressive shop just want to make money where they couldn't find anything on $90000 truck just BLADES Don't bring your truck here for inspection might wanna make money on Blades."
"They have good rate and people but trust is missing which is a not good for the business."
"It has happened third time...they charge you for the service and never do it!"
"This is Jeff owner of Viddies. Prior review was left by an employee of mines that was out of the loop."
"On top of this, when we called for the price of changing 4 tires they gave us a price with tax included, and after they finished, they charged us way more than what they had originally told us for the same work."
"Never going back here and I do not recommend anyone to come here either."
Value and Pricing
Pros:
"I got some 'Mavis Moutaineer AT' tire on my truck..These tires are fantastic Couldn't slip if I tried."
"The price I paid was the price they quoted, no surprises."
"These guys are the best! They are always super friendly, helpful, and give very reasonable prices and recommendations."
"MAVIS is a great company and have gotten rotors and brakes done before - definitely recommend !!!!"
"An honest Shop, I had like 3 inches of nail on my rear tire, while other shop told me that I have to replace with the new tire, Mavis not even allowed me to pay for the service."
"The price was very fair."
"Highly recommend coming here with your tire needs & getting the warranty."
Cons:
"Only reason wanted to fail was trying to charge for blades."
"At first service was good as far as getting the price and size quote. But when we took the car there the new tires they put on were very dirty."
"Bought the truck in for inspection said my truck Lexus LX570 2017 failed to wipers blade doesn't clean in 1st round."
"They refused to pay and refused to give our money back."
"They even checked my spare and found it with no are and a busted valve."
"They told him it was not repairable and a new tire was around $400, pay attention they tried to rip him off!!"
"Well at an hour and a half the car wasn’t even touched! So I took my car and left. Total waste of time!"