Mavis Tires & Brakes Reviews Summary

Category: Tire shop

Address: 343 West Putnam Avenue, Greenwich, CT 06830, USA

Phone: +12035147494

Rating: 4.9
based on 131 reviews.

Customer Service

Pros:

  • "Scott was very helpful and was able to fix my tire in record time."
  • "Pernell is incredibly helpful and completely customer-friendly."
  • "Customer centric and service excellence, second to none, Purnell and Team provided a brilliant experience today."
  • "Scott and his team have always been extremely helpful, polite, proactive, and above all, have always done a fantastic job!"
  • "The entire staff are so knowledgeable and courteous."
  • "Scott and the team at this location consistently provide good and quick service at a fair/reasonable price."
  • "The professionalism, friendliness and honesty of the staff made my day."

Cons:

  • "Will bait and switch you."
  • "I had a 4pm appointment to have a tire plugged. I arrived and the guy laughed and said they wouldn’t get to it until the end of the day."
  • "Had a tire go flat. Went to Mavis and purchased a replacement and had it installed. Next morning the new tire on my car was flat. They were not very helpful after purchase."
  • "Don't keep their word."
  • "When I complained he raised his voice."
  • "No initiative."
  • "If you are in any kind of hurry, you should avoid this place."

Quality of Service

Pros:

  • "Repair was done quickly and professionally."
  • "Provided expeditious, quality repair at an unbeatable price!"
  • "They work with such efficiency and speed getting me in, out and back on the road in less than 30 min."
  • "Went in for a tire replacement and was in and out in under an hour."
  • "Stopped here when I needed a tire patch on the way back to NY. The gentlemen here were professional, friendly, and quick to repair my tire."
  • "Service was also very quick for just dropping in without an appointment!"
  • "They got his truck right in, plugged the tire and had him on his way in 20 minutes!"

Cons:

  • "The first available appointment is THREE days later on a Thursday."
  • "I had to leave it there all day because they were so busy."
  • "I brought a tire to them that another shop was going to charge entirely too much to patch and they said they would do it for 25 and when I got there they said they couldn't patch it and the cheapest tire was 159."
  • "I had my tires changed at this shop about 9 months ago and I've only done 10k miles so far and the sides of the tires are worn flat and have a lot of filaments, it's dangerous enough to have to get new tires."

Facility

Pros:

  • "Huge, clean waiting area in a brand new building."
  • "The shop is very clean."
  • "The store is gorgeous, brand spankin new!"
  • "It was very clean and bright in the waiting room and the shop looked well kept and organized too."
  • "The store is new and immaculate."
  • "This brand new Mavis garage was sparkling clean with a comfy place to wait with tv and an area for moms and their kids."
  • "The facility is clean and well maintained."

Cons:

  • "I had to leave it there all day because they were so busy."

Value

Pros:

  • "When it comes to tires I will never take my car anywhere else besides here from now on, professionalism, knowledge and customer service made my day, A++++."
  • "This place is great. Never thought I would go to Mavis to get Alfa brakes replaced. They did it for half the price of Alfa dealer."
  • "Better than going to a dealership both price wise and service wise. Great value and great work done the right way the first time."
  • "Fair price."
  • "As far as pricing goes I believe this to be the most affordable place in greenwich."
  • "Really reasonable pricing."
  • "Very reasonable pricing."

Cons:

  • "I brought a tire to them that another shop was going to charge entirely too much to patch and they said they would do it for 25 and when I got there they said they couldn't patch it and the cheapest tire was 159."

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