Address: 343 West Putnam Avenue, Greenwich, CT 06830, USA
Phone: +12035147494
Rating: 4.9
based on 131 reviews.
Customer Service
Pros:
"Scott was very helpful and was able to fix my tire in record time."
"Pernell is incredibly helpful and completely customer-friendly."
"Customer centric and service excellence, second to none, Purnell and Team provided a brilliant experience today."
"Scott and his team have always been extremely helpful, polite, proactive, and above all, have always done a fantastic job!"
"The entire staff are so knowledgeable and courteous."
"Scott and the team at this location consistently provide good and quick service at a fair/reasonable price."
"The professionalism, friendliness and honesty of the staff made my day."
Cons:
"Will bait and switch you."
"I had a 4pm appointment to have a tire plugged. I arrived and the guy laughed and said they wouldn’t get to it until the end of the day."
"Had a tire go flat. Went to Mavis and purchased a replacement and had it installed. Next morning the new tire on my car was flat. They were not very helpful after purchase."
"Don't keep their word."
"When I complained he raised his voice."
"No initiative."
"If you are in any kind of hurry, you should avoid this place."
Quality of Service
Pros:
"Repair was done quickly and professionally."
"Provided expeditious, quality repair at an unbeatable price!"
"They work with such efficiency and speed getting me in, out and back on the road in less than 30 min."
"Went in for a tire replacement and was in and out in under an hour."
"Stopped here when I needed a tire patch on the way back to NY. The gentlemen here were professional, friendly, and quick to repair my tire."
"Service was also very quick for just dropping in without an appointment!"
"They got his truck right in, plugged the tire and had him on his way in 20 minutes!"
Cons:
"The first available appointment is THREE days later on a Thursday."
"I had to leave it there all day because they were so busy."
"I brought a tire to them that another shop was going to charge entirely too much to patch and they said they would do it for 25 and when I got there they said they couldn't patch it and the cheapest tire was 159."
"I had my tires changed at this shop about 9 months ago and I've only done 10k miles so far and the sides of the tires are worn flat and have a lot of filaments, it's dangerous enough to have to get new tires."
Facility
Pros:
"Huge, clean waiting area in a brand new building."
"The shop is very clean."
"The store is gorgeous, brand spankin new!"
"It was very clean and bright in the waiting room and the shop looked well kept and organized too."
"The store is new and immaculate."
"This brand new Mavis garage was sparkling clean with a comfy place to wait with tv and an area for moms and their kids."
"The facility is clean and well maintained."
Cons:
"I had to leave it there all day because they were so busy."
Value
Pros:
"When it comes to tires I will never take my car anywhere else besides here from now on, professionalism, knowledge and customer service made my day, A++++."
"This place is great. Never thought I would go to Mavis to get Alfa brakes replaced. They did it for half the price of Alfa dealer."
"Better than going to a dealership both price wise and service wise. Great value and great work done the right way the first time."
"Fair price."
"As far as pricing goes I believe this to be the most affordable place in greenwich."
"Really reasonable pricing."
"Very reasonable pricing."
Cons:
"I brought a tire to them that another shop was going to charge entirely too much to patch and they said they would do it for 25 and when I got there they said they couldn't patch it and the cheapest tire was 159."