"Friendly staff were quick to get us checked in and their system texted me when the wheels/tires were ready for pickup."
"The nice young man explained everything very well."
"What an incredible team!"
"The employees I dealt with were polite and helpful."
"Anthony was very helpful and we were very impressed with the quick and efficient service."
"He was so professional and kind. Really phenomenal customer service."
Cons:
"Screw the free rotation/seasonal swap, I'm not going back."
"Unprofessional customer service, going into to buy a tire should be very simple after a flat, they make it a hassle."
"Customer service staff was the worst I have come across in quite some time."
"Took over 2 hours I think they forgot I was there waiting."
"Cancelled a $1,300 order. Communication almost impossible."
"Sub par experience. Made an appointment in advance was told no appointment was made."
"I had an appointment for a service. They said I would be next, but walk ins kept going in before me."
Quality of Service
Pros:
"Knowledgeable and respectful. Bought a new set of tires here and got a nail in one 9 days later. They had no issue plugging and patching it thankfully."
"Seamless and professional. I had to have my car towed in while I was unable to be with it and their staff kept me in the loop every step of the way."
"I was taken in right on time, finished before I anticipated."
"They fixed it, equalized the pressure in all 4 tires, and reset my tire guage light on my dashboard, for $13!!!"
"Stopped in this morning with a piece of metal in my tire, Town Fair fixed my tire and didn't even charge me because I was just there 3 weeks ago for another tire issue."
"They explained the process of fixing it, were super informative and kind."
"They checked my car, took it in and fixed the tire in less than 20 minutes."
Cons:
"Not very happy. Go there 3 times to have a tire fixed, spend 2 hours waiting to find out tire has too many holes in it and end up spending over 200.00 for a new tire."
"The representative told her that she had a nail in the side of her tired so it couldn't be repaired."
"Always went to Town Fair, most likely will never again, Bought Tires in Jan 2017 and got a package of wheels and tires... then 4 months down the road... the guy at Costco said I can not help you because you have the wrong size tires on your vehicle."
"It's a super predatory policy and I bet dollars to donuts someone in that shop was excited to sell my tires."
"Another thing that caught me off guard was that I'd purchased Hancook tires. Yet, nowhere on my paperwork was Hancook mentioned."
"Took 7 hours! Never going back."
"After this fiasco they put the wrong size tires (they sold me 2 tires) on my AWD vehicle...a big no no for all wheel drive vehicles as the circumferences don't match and AWD system can be damaged."
Price and Value
Pros:
"Best price on tires !!! I have 295 45 20 size tires and everywhere I looked the price per tire was outrageous but town fair had unbelievable prices."
"They even re-programmed my tire pressure monitor."
"These guys are the best! From Anthony who took my order over the phone for a very hard to find tire and get it the same afternoon for mounting."
"Excellent experience at Town Fair Tire -Danbury today. Got a full set of 4 tires and alignment, they said it would take 90 minutes to 2 hours (its a busy time of year), and they hit the 90 minutes exactly - pleasant surprise."
"I paid 30% price of dealership for tires and breaks then had way better service offering free tire rotation, flat repair and snow tire change!"
"The price was amazing, and the quality of work was great!"
"Price was very reasonable with installation."
Cons:
"This place is a ripoff I bought 2 tires 3 moths ago I was told they had a 50,000 mls warranty. The tires didn’t even last 20,000 mls and when I went there I was told my tires only had a 20,000 warranty."
"called up trying to order Michelin Pilot super sports... they said they would price match and claimed the online store wanted 100 dollars per tire for shipping, when I explained that I can get them for 281 a tire with free shipping they replied 'well we won't price match that, and good luck getting some one to put them on for you'"
"I can't in good conscience do business with a company who does not stand behind their product."
"They refused to swap them today...claiming their age (12 years) made them unsafe and that there is a law that controls this.. That's a lie."
"It's been less than a year and there is a bubble in one of the tires."
"I know they have to test the cars after they put tires on but there is NO NEED for the employees to basically drag race them in the back of the shopping center."
"I thought this was a tire shop? What is it, their first time ever working on a vehicle?"