"This was my first experience with Mavis. I was very impressed with the professionalism at the store."
"Syi took good care of us. He kept me informed about my car and made sure my car was assessed in a timely manner."
"The team at Mavis is excellent. They were very prompt and professional in their approach."
"The manager Chris is a life saver. Always fair. He is one of the best mechanics I’ve ever worked with."
Cons:
"Midday I called and they said they had someone working on it and it would be done by 4. I called at 5 and they had said that someone was still working on it."
"Do not trust them with anything except tires! Especially if you are not educated on cars. Do NOT listen to their recommendations."
"Manager John tried fixing it, but was unable to. and when I was asked him “are you not willing to resolve this issue?” He simply said no."
"Charged me for work that was not done, then lied about it. They can not be trusted."
"I’ll never go here again. They keep changing the 'kids' that work there. They are unprofessional and liars."
"I do not trust them to ever look at my car again."
"I've had problems with Mavis in general in the past but use this location purely out of walking convenience."
Timeliness and Efficiency
Pros:
"Mavis Old Bridge fixed my flat tire within an about 1 hour."
"They were very busy but I only waited about 20 minutes before they were able to squeeze me in to fix it."
"The tire installation process was efficient and seamless."
"Took me in timely fashion, got me the matching tire I needed for a great price."
"Order tires from Amazon to be ship to Mavis tires, in Old Bridge NJ. Chris and company did a great job helping me through the process and getting it done with alignment days ahead of schedule."
"Andrew is a great mechanic, him and his team had my car in and out within less than 30 minutes."
"Chris and his team are great they got my car right in and fixed it in a timely manner."
Cons:
"I waited one hour and a half for my vehicle to be seen just to be informed that they would have to order the part from a neighboring location."
"I take time off my job only to come here and never have an appointment handled the day it's scheduled to be."
"I arrived at the facility at 8:00am upon first opening and was told to come back at 10am as no technician was available to perform the service."
"Waited 1.5 hours for my car to be brought in."
"I was told the tires should arrive the next day and they would call me when they came in. No call was received the day."
"Went an hour before close, just needed an idea of what i was looking at in prices and time frame to be ordered from the supplier... guess you cant just figure someone to help you an hour before closing time, when all the lifts are empty."
"Terrible customer service. I called a day earlier to ask them if I can bring my vehicle in the next day at 5PM to get a simple tire patch."
Quality of Service
Pros:
"Hands Down THE Best Customer Service by Far!! Andrew, Chris and the Mavis team located on Route 9 in Old Bridge, NJ have given me the most courteous, professional and best service every time I bring my vehicle for service."
"Very Reliable and timely service, friendly staff and pleasant customer service."
"I got a great price for a radiator and hoses, much better than Chevy Auto."
"They dunked it and found no issues but made sure to put in a new insert before I left at no charge."
"Every time I walk in the guys who work here are so professional! Chris is a great manager who goes out of his way to explain what is going on with your car."
"The Managers Sy and Louis gave me an Excellent Service, they're very professional and understanding."
"I’m proud to say this mavis has a life time customer!! Thank you for all your hard work!!"
Cons:
"They scratched and punctured the oil filter during the install."
"I am completely and utterly outraged."
"This review is coming from an actual Real customer that went in for service. I went in with one problem came out with two additional problems."
"My car now makes a muffling/thumping sound while in drive (which was not even the initial problem it came in with) after paying all this money and being without my car for days."
"The first was when they had seen my vehicle and the swaybar was bent, they had said I needed a new sway bar but would need to special order it, it would take two days for it to come in. I called back in two days and the part was never ordered."
"Got brakes done..drove 2 miles..Brakes Failed ..almost had accident..."
"Once I drove it out I was hearing the loudest squealing noise I've heard, not only when braking but even just driving!"