"Dylan was more then helpful in diagnosing what another mechanic had pointed out to be several issues at a few hundred dollars, down to a simple catch canister."
"They answered all of my questions and eased any concerns."
"This business has a very friendly, professional and courteous staff welcoming you when you enter."
"The entire staff was friendly and courteous."
"Randy very courteous and informative."
"Everyone I spoke to was knowledgeable and pleasant enough to deal with."
"The workers here were all very friendly, and Sean was extremely helpful."
Cons:
"Don't show up at opening hoping for service or even courtesy. It's now a coin flip with this place. 'They have work from yesterday to finish.'"
"Some of the staff are very rude."
"Whoever's at the front desk is a sweaty, frazzled, balding man that's in serious need of some customer service training."
"Went to drop off my car because I needed brakes done, the guy told me he said it was going to take all day, and it was not a guarantee it would he would have the car out in a couple hours, what kind of consistency is that?"
"When I got there the man at the desk said 'no I’m sorry we had two call outs, we can’t help you, you can try to go to another Mavis tire in Somers Point'."
"Had an appointment for an oil change at 9am. 4 hours later no phone call so I called and they said it would be 'the next one in'."
"Worst experience had in this store. Owner is too rude and not listening anything."
Cleanliness
Pros:
"The place was very clean."
"The store was clean and had a place for me to sit and wait for my car."
"The place is spotless as well."
"The facility is impeccable and the manager Tarek was extremely informative."
"The prices were reasonable and the place was very clean."
"The staff Mike friendly and knowledgeable the garage and wait area and front desk very clean and organized would return again and recommend to others."
"Absolutely phenomenal treatment from the staff."
Cons:
"Be sure to ask how long it will take, there's nowhere nearby to hang out while you wait, so you'll be stuck sitting there."
Integrity
Pros:
"The mechanics do good work and won't try to upsell you on something you dont actually need."
"Helped me when I couldn't get my valve caps off that were stuck to put air in my tires at no charge."
"They let me know I had some time left before needing any new tires."
"They took the time to ask what we needed so that the solution was the right one and not more than we needed."
"They fixed my battery simply, without trying to sell me a new one."
"Mechanic told me my brakes were fine, saying he would trust this vehicle with his own family."
"They both went out of their way to help me and get the best prices!"
Cons:
"It seems this Mavis location is struggling during the off-season from a revenue generating perspective and tries to prey upon customers with inflated repair costs and diagnoses of unnecessary repairs."
"They tried to scam me out of $5,000 claiming that my entire exhaust system was ‘rusted and rotted out from front to back.’"
"Not saying they are all crooks but someone there was going to scam me for $1600 dollars."
"I used to trust Mavis and was happy to give them my business, but I do not give my business to liars and people who seek to scam me."
"They said I was quoted the wrong price and they would not honor that price."
"I was almost cheated $1,400."
"Liars and cheats! Go to a different shop!"
Efficiency
Pros:
"Kevin changed out my spare super quick and I was able to get to work and carry on with my day."
"Service was good and the employees were very professional and knowledgeable."
"This shop’s employees were super relaxed and helpful."
"Tyler was so kind and showed us this kids waiting area."
"They were super helpful and had me out with new tires and an oil change in a little over an hour."
"Tyler kept me posted as the work was getting done and I was in and out in about an hour."
"It took less than an hour to complete and everybody there was very friendly."