Address: 588 US-22, North Plainfield, NJ 07060, USA
Phone: +19085144323
Rating: 4.7
based on 222 reviews.
Staff and Service
Pros:
"The staff is very welcoming and I can’t wait to come back."
"They were polite and efficient."
"Harold started on my car right away and got me in and out in record time."
"Best and fastest service i ever had."
"The work was done quickly and I love the new tires."
"Every one in the shop is amazing. I've dealt with Chris multiple times for tire installs and alignments and I refuse to go any where else."
"They replaced all 4 tires, balanced and aligned it all in an hour."
Cons:
"I think some of the managers(Chris) needs training on management skills and valuing others."
"I was mislead by the manager, Tomen, not once but TWICE."
"Please give Chris some training. We are in 2024 not 1918."
"The manager kept recommending stuff on my car that needs fixing, they will LIE, LIE, LIE."
"Receptionist has zero customer service."
"Honestly, its the lack of communication they have."
"This person is disrespectful to customers for no reason."
Customer Experience
Pros:
"Definitely recommend to anyone who needs any sort of car tune up."
"I would definitely recommend this location to others.. I actually already have passed off a few friends to them."
"I highly recommend this team and this location."
"I highly recommend this place."
"I’m happy with the service I recently received and will go back again thanks to them."
"They exceeded the expectation by beating the wait time. Couldn't be more pleased."
"Counter representative #3092 was extremely helpful, dealt with us honestly and I felt that we were in good hands."
Cons:
"Overall, this experience was terrible and i will never go back to this location."
"I went to this place today Sunday for two tires the best thing I could get out of there was getting high the whole place smell like marijuana."
"THIS PLACE IS A SCAM!"
"But the people hustle the money right out of me."
"They made wait for nothing. Never coming back there. They have lost a good customer, I have purchased many sets of tires from this location."
"Terrible service I will never come to this place again."
"Steer clear of these thieves, they will up sale you on everything you don't even need."
Management and Trust
Pros:
"I have been coming to this location for the past 5 years and know that my car and I are in good hands."
"Chris Melendez the Manager is an absolute gem."
"I have full trust in Mavis N Plainfield."
"I recommend Mavis Discount Tire in North Plainfield, NJ to anyone who is looking for a reliable, trustworthy team of people."
"Chris always looks for the best options for you and your car; not looking to sell you the most expensive items."
"Their team is strong & professional & I think management reflects on their overall performance."
"Chris is by far the most helpful manager I’ve seen at Mavis."
Cons:
"But I guess you really wanted my money!!"
"The price shot up to over $800 because the only tires they could give me were a more expensive brand."
"Great service and reasonable priced....boy was I mistaken about this place..beware..when I took my car there, they were able to take my rear tires off my car, however when I left they had gorilla glued my rear legs on and even the wheel lock."
"Never go to this place!!!!! They really hustle the money out of me 😞."
"If you respect time in general, never ever go here."
"I was calling around for pricing on 4 new tires on my Honda Accord... they called me over to tell me that I was quoted the wrong price and that it would be $350. Typical bait & switch."
"I guess I need to find one that I like and don't mind paying extra. I'm surely not going back to that particular store, unless I have no better choice."