Address: 24 W Germantown Pike, East Norriton, PA 19401, USA
Phone: +16106866486
Rating: 4.8
based on 141 reviews.
Customer Service
Pros:
"When you go there ask for Walter the manager. He will give you outstanding service, honest advice and is willing to work with every budget."
"Their staff is friendly, knowledgable and patient, always willing to answer any question you may have or provide additional insight into their process or procedure."
"The guys who work here are always very friendly and they make sure to show/explain what is going on with my vehicle and why anything would need to be done."
"Customer service was AMAZING!! They explained other issues I was having with my lug-nuts etc; and even waited for me a few minutes after closing to give me my car key."
"Jermaine gave me exceptional customer service!! He made me feel comfortable about the process and explained everything to me in regards to my vehicle getting repaired."
"The customer service was excellent and the person at the front desk was really friendly and helpful."
"I am extremely satisfied with the service at this store. I am especially impressed with one of the workers named Dakota. He is so very helpful and always customer service oriented."
Cons:
"I Purchased 4 tires w/warranty from this store due to the fact they are 2 blocks away and was told a ride home wouldn’t be an issue if I drop vehicle off for any needs. Well came in for a slow tire leak and the lady was rude when I asked for a ride and low and behold I either have to wait or walk home."
"I scheduled an appointment for 3:00pm... was advised they would not be able to accommodate my appointment because walk-ins take precedence."
"Made an appointment online for a car inspection. Showed up early on the day of inspection and was told that my appointment was not in their system."
"This was the most unprofessional experience I have encountered and will be escalating this beyond this location."
"The person on the phone gave me attitude about Theyre a “tire shop.”"
"Honestly if I could give a negative star I would. Booked in bought tires, drove to the store and was told they weren't sure if they could put these tires on my car as they didn't have the equipment for them."
"They tried to up sell me by force when I went in to get new tires and an inspection."
Quality of Service
Pros:
"I came to the shop at 7:50am... 15 min later I was done."
"The 2, Mavis Tire Locations(Egypt Road and Germantown Pike) that I have dealt with have always done good quality work, at equal or many times less $, then most other auto repair store competitors in the area (very fair), and they Never Forced Un-Needed repair work on me."
"Got my tires looked at after getting a new car because the tire light was on and Walt did every thing possible and as quickly as possibly to fix the problem 110% & reassure two ladies that just got in a bad crash due to tire problems that they are safe to be on the road again!"
"The service was quick and professional."
"Awesome service with affordable prices."
"I was in and out in less than 30 minutes with a plugged tire filled with the proper amount of air."
"Immediately when I pulled up the guys came to help me."
Cons:
"We had to spend another $900 for a new set of tires."
"Took awhile but they fixed tire."
"The place is busy. I waited longer than I expected to for a state inspection."
"Went there yesterday to have them fix a slow leaking tire... this morning I went out and it was almost flat."
"Brought my car here for brakes and rotors. They ended up draining my battery while performing the service then told me I need to get a new battery."
"Do not recommend this place. An employee drove my friends car over a parking block curb and got the front bumper stuck on top of the curb and when my friend went to leave as he backed up the front bumper got torn off and now Mavis is completely ignoring him putting the blame all on him as if he was the one who drove his car over the curb."
"As their warranty for alignment was only a few months, they refused to solve the issue."
Management and Staff
Pros:
"Have to say it's not a bad place to do business. Management very professional, explains issues and even will show you the exact problem on your car."
"I just want to send a big 'Thank You' out to Bill, Mya and the whole team at STS Germantown Pike."
"Very friendly environment and Dakota was a great help."
"These guys didn’t make me feel dumb for not knowing anything."
"The employees here are friendly and take the time to go over things with you and aren't pushy like other places can be."
"They ALWAYS GO ABOVE AND BEYOND WHATEVER IS ASKED OF THEM and NEVER FALL SHORT in ANY department!!"
"Dakota. That's all I have to say. Best manager I've come across in years. Best customer service. Polite, knowledgeable, friendly, experienced and expedient."
Cons:
"Hopefully Mavis didn’t screw it up too much."
"Others do need some help and shouldn't even work there."
"We took a car there to get looked at and they replaced the catalytic converters and it came out running worst than it did going in. They also did some patch job on the exhaust with what my normal mechanic said looked like a soda can taped around the exhaust pipe."
"While there seems to be a revolving door of managers, I have been happy with my experience every single time I have gone in."
"Please fix that AC soon though its so hot in there."
"The one item that could need some attention is the housekeeping of the waiting area."