"The service was 5 stars! Very informative, courteous and decent prices."
"Great service! I came in around 530 and they close at 6, the manager Dee listened to my concerns with my car and addressed them in a timely manner!"
"Jon gave exceptional service and expertise!"
"Nelson was courteous, professional and kept me updated."
"The manager Trevor was straight forward and told me things that needed repairs."
"The manager Dee was helpful and addressed all of my concerns."
"Employees are very nice and welcoming, explained my car situation to where I could understand perfectly."
Cons:
"I moved to Fair Lawn from out of the state and I found this place nearby to visit. It was a big mistake."
"Worst place ever."
"I had a very bad experience with Mavis Discount Tire."
"However, upon receiving the quote, I found the brake replacement to be overpriced, so I decided to proceed only with the tire-related services."
"They seem to lack the competence to properly troubleshoot and identify the root cause."
"Crooked policies implemented by incompetent employees."
"The guy in front desk told me that my car would be ready in 45 mins. I waited 3 hours."
Pricing and Value
Pros:
"Darren gave me an extra $25 credit, which helped me financially!"
"Prices were fair, service was very good."
"They even beat the price I was going to get at Walmart tire center."
"Best prices for my entire job I have ever gotten."
"Overall a great experience and we spent a quarter of what we would’ve at any of the previous stores we visited."
"Beat dealership pricing and had my vehicle ready prior to the original scheduled time."
"Wonderful and fast service! Quoted me more than half the price of the dealership and had my front Jeep brake pads and rotors replaced in about an hour at the end of the day!"
Cons:
"Trust me, the calculations are setup so you pay more than you should, then the employees fudge the measurements and calculations so that you have to pay more."
"They tried to upsell me a $1000 brake change, which I needed soon, but not immediately."
"The over charged me to many times. In the first place they gave me different price and the final price was triple."
"Within a span of 4 months I had to change my both rear brake calipers... for some of the same items I was charged almost treble in labor compared to last time."
"Recently one of the tires sidewalls blew out and they tried to cheat me 3 different ways regarding what I owed against their warranty on the tires."
"Very bad service. I had to change tires of my car and I called them to ask about the prices... When I went there they told me they only had hancook tires for $125 each."
"I had to wait for a hour for them to do a simple tire service and after a hour they told me they can’t do it."
Efficiency and Timeliness
Pros:
"They managed to get a custom order tire in under 24 hours and were able to install/align a day early."
"I arrived late after work and they were able to accommodate me and fix my tire."
"Employees were professional, informative, and provided fast service."
"Service was fast and complete, and the staff was friendly and professional. I had my new tire ordered and replaced less than 24 hrs. from my call."
"Service was extremely fast and got called in less than twenty minutes when my car was ready."
"They also serviced my auto on short notice and got it back to me on the same day."
"They took my car right when I got a flat tire and were done with everything within 2 hours."
Cons:
"They were over an hour late and no one called."
"Called to replace a flat tire, said they had to order it but would be there by a certain time... Get there at the time they told me only to be told hmm the mechanic is on his our lunch break come back then."
"After leaving the shop, I noticed significant shaking while driving on the highway."
"Definitely not coming back to this stupid place."
"Scheduled a 9am appointment for an oil change, they even called to confirm the appointment. When I got there I had to wait at the check-in counter for 45 minutes."
"Why have an appointment system if they don't honor it. I was there too long. I was told an hour and half and it became three hours long."
"It worried me that the time management wasn’t in consideration."