"The staff was helpful friendly and polite courteous."
"Quick service. Tom was friendly and helpful."
"Both the person who checked me in and the person there when I picked up my car were great. Professional, courteous, and excellent customer service."
"I would highly recommend this place for car service to anyone."
"The staff is very friendly and clearly explains issues they've found with my car and their recommended services, without pushing to sell their service."
"I would recommend them to anyone!!"
"The team at Firestone took good care of me. I had a decent amount of work done, and the final bill was way lower than my earlier expectations."
Cons:
"Firestone is just a famous name but the staff working at the desk some are nice some are rude and very tricky."
"Manager is being rude and unhelpful, unwilling to honor a fleet car agreement."
"This is my second time going to Firestone and every time I go I regret it because whatever the issue is gets worse."
"The worst place ever I took my car to check it for one of my customers the guys there are rude no manners no one knows what he’s doing."
"The worker I dealt with was exceptionally rude, making the entire experience even more unpleasant."
"This place has the most absolute worst customer service skills that I have ever experienced."
"Very bad experience with the service and they don’t know how to behave with customer also very slow to work they took almost 5 hours to do alignment."
Efficiency and Professionalism
Pros:
"They completed the repair to my car in like 2 hours. They were very professional & accommodating."
"Came in early for an alignment, finished the next hour."
"While on vacation for July 4th, our check engine light came on... Mo was able to scan it and get us on our way home with no problems!"
"Doug said that they fixed the sensor and that we wouldn't need a new tire. The car was ready! He could not have been more helpful and kinder to us."
"Mo went above and beyond what was expected from an auto service facility."
"Despite the shop being absolutely slammed, Eddie and his tech were able to get my tired repaired and back on the road within 90 mins."
"Eddie was able to get me in that morning. He walked me through Tire Rot, the causes, and ways to prevent it."
Cons:
"At 12:26pm (40 mins later) my car still had not been taken into the garage."
"It wasn't until 1:20pm that they finally pulled my car into the garage! An hour and 20 mins later than my appointment time!"
"Turns out I had a 12 pm appointment came out of there 3 hours later they were short staff."
"Booked 7am appointment for wheel alignment. Waited 1hr30min, then they brought in my car to start working on it."
"I made appointment for oil change. Drop my car at 10am in the morning went back to pick at 2pm but what I saw the car was parked at the same spot."
"I dropped my car off for rear brake pads and rotors on Saturday at 11:30AM - I was quoted 2.5 - 3 hours from the drop off. At 4PM Saturday still no word from them."
"Car was not taken into the bay until 1h 15min after I showed up."
Pricing and Honesty
Pros:
"One of the greatest experiences. It's my 2nd time being there. Auto shops are one of the worst industries because the amount of other shops that lie to you as far as things you don't have to do in your car. However, Eddie, Alex & Ahmed were great."
"Spoke to Mack Hey gave me a great price on the alignments and changing tires he also was a great sales consultant telling me about the car no pressure."
"Very accommodating, busy crew with fair prices whether you ask for discounts or not (aka consistent)."
"Prices are somewhat fair..look for their Sales!"
"They gave me an outstanding price can't get better anywhere else."
"Cut out the middle man and purchase directly from the manufacturer! I saved about $500 to buy 4 new tires."
"I took my car to pep boys they did life time alignment without any complain to change anything and gave me almost $56 less then firestone price offer."
Cons:
"Ripped-off went to change oil pan and they charged 300 percent markup from local spots."
"The prices of the tires are outrageous and many of the recommendations they make, they are incapable of completing correctly."
"Customer service not good at all my wife went there with the flat tire she just buy set of tire 3 months ago and the person tell her the she don't buy the warranty they he going to cost her 1/2 a price he can't fix it."
"I discovered that another service they added, 'Road Hazard Protection' was optional however they did not mention that and just added to my invoice without asking."
"They will say what you want to hear about the warranty on the work they do but will NOT let you get the warranty."
"This store estimated services on my car that were over $4,000."
"Never go to this place. Need to change my oil for long trip... But they charged me 70$."