"Aaron and Cassie are amazing. Super friendly and helpful and willing to work with you on time and budget."
"Their customer service is amazing!! I highly recommend the Chester location!!"
"Cassie was great in ensuring I did not wait long and made sure all items were taken care of."
"The team at Mavis was so willing and go the extra mile!"
"The service provided was better than I expected and I didn't have to wait more than an hour."
"Service was excellent. I had to drop off a tire on the spot to get changed out... but Aaron helped me out and i had the tire changed and ready to go in just about 10 minutes."
"Cassie completely came thru for me big time this weekend."
Cons:
"Mavis Chester just doesn't know how to communicate."
"They had my car all day and did nothing."
"If I could give zero stars I would. Booked for an alignment in Chester after calling around for the earliest time and booked, after an hour after dropping my car off I got a call that they can’t do the alignment and they would have to send me to a different mavis so I picked up my car to drive it to another location and wait hours for it to be done since no other mavis had appointment times left."
"I had to wait an extra day for my car to be done because they didn’t bother trying to call me."
"WARNING: STAY AWAY FROM MAVIS DISCOUNT TIRES IN CHESTER NJ. Took my son there to get a simple oil change. They recommended over $1300 in repairs."
"Seems like they were just trying to take advantage."
"Switch and bait technique with deception. Once they found out tow truck was on its way, they changed the price."
Pricing and Value
Pros:
"Plus very fairly priced."
"Mavis Discount tire has good prices and friendly service."
"Not only did he NOT try to sell me super expensive tires, but he made sure I got quality tires for my vehicle at a fair price."
"Much less expensive than places in Hackettstown, I am making this my oil change spot for good."
"Way lower prices than sts tire plus technicians that don’t wanna gouge you?"
"I paid at least 3x less for quality work at Mavis in Chester than I would have elsewhere."
"The total bill ended up being significantly lower than I expected!"
Cons:
"Take your vehicle elsewhere especially for brake changes Mavis charges $617 or more."
"They have to replace everything that Mavis put in and it’s costing me $1500."
"I got a quote of $858.95 for four tires from Mavis...the new price for tires is $938."
"Went in for an oil change and halfway through waiting they tell me I need all new brake pads and rotors changed since they are 90% worn."
"The dealership found that my brakes were improperly installed and had caused further damage to the brake system."
"They took about $3,000 from me, refunded only $275 after an argument.. did not perform the service as requested and never advised anything regarding it."
"So they lied. They took about $3,000 from me, refunded only $275 after an argument.. did not perform the service as requested and never advised anything regarding it."
Quality of Service
Pros:
"I’ve had consistent quality care at Chester Mavis."
"Excellent and quick service."
"On top of all that, they had me in 15 minutes early and advised me of a bad part that needed repair."
"I have been a repeat customer at STS for over 20 years and admire the mechanics and all of the folks at STS for the knowledge, quality work, and outstanding customer service."
"They are truly honest with their recommendations/diagnostic observations for my best interest as their client."
"The service is fantastic and details are always clearly explained."
"The work was excellent and the manager Ash was a true gentleman and lovely human being."
Cons:
"After they were done all 4 tires were inflated to different pressures, and by the time I got home one of my hubcaps had fallen off, and another was barely hanging on."
"I don’t really know why they just don’t care or use their eyes and see what I wrote on the form but whatever."
"Used to come here often, but last time I went in for an oil change... Turned out there was not even one drop of oil in the car."
"I went to this Mavis April 13th for a simple oil change, alignment and tire rotation. A couple days ago I took the car to my local mechanic and the guys at Mavis screwed the lugs nuts on so tight the mechanic was unable to take them off!"
"Bought a tire there two weeks ago that is apparently defective and as I am trying to switch it out with another tire and speak with them they keep transferring me to other people so that nobody has to take responsibility."
"Absolutely terrible experience. I brought the vehicle (2017 BMW X3) in for front struts, two new tires, and an alignment."
"Picked up car went home screw still in tire oil dirty tires nit rotated."