"Joe at the service desk is very knowledgeable, always a pleasure to deal with, and always fits my service times in around my busy schedule."
"The staff here is the greatest. I highly recommend."
"The management team is top notch and really cares/takes care of their customers."
"I appreciate the friendly manner of service manager Bob and the quick repair to the flat tire I rolled into the shop today."
"Mike the service manager helped me out even though I was late for my appointment and was upfront about the wait time"
"The manager Stan is also very friendly, professional, and helpful. I highly recommend this store."
"Dan was extremely friendly, and provided AMAZING service."
Cons:
"Without a doubt the worst customer experience from a mechanic shop ever. I would rather take my car to the old drunk working in his barn than ever go to Pep Boys."
"Not only have I left without an oil cap not on. But Terrible service!!"
"Staff is incredibly unprofessional."
"Time estimates are never accurate at the Glassboro Pep Boys."
"They did not seem apologetic for wasting my time or that they really cared at all."
"The technicians are always rude and the manager at the service counter is never friendly or helpful in anyway."
"They are deceiving, dishonest, unprofessional and just flat out terrible."
Appointment and Timing
Pros:
"Shout out to Johnny and Preston for being able to squeeze me in as a walk in!"
"I scheduled an oil change with a simple 30 second phone call. My oil change was still done in <45 minutes, that same day!"
"I had a flat tire and they were kind enough to squeeze me in before closing."
Cons:
"What happened to this shop? Service used to be accurately timed."
"So, I made a 3 pm appointment to have my battery changed. It is now 3:45 & the man running the service department just informed me that my car hasn't even been looked at."
"A scheduled appointment turned into a 3 day ordeal."
"Was told an hour. 3 1/2 hours later my service was completed."
"Had a 10:30am appointment for an oil change and one hole in a tire to be plugged, was quoted 1.5-2 hours. The car wasn’t finished until after 2pm and the service took over 3.5 hours."
"I made an appointment for 10 and didn’t get my car back until 12:30."
"Pep Boys does not provide appointments, contrary to their website that supposedly allows you to make an appointment."
Quality of Work
Pros:
"This is the service place to go. Brad and his team go above and beyond to help you."
"Once again the service department staff was nice and figured out the problem eventually."
"They looked out for me! My rear blinker went out and it normally requires me to get my bumper removed for replacement but the director at the Glassboro location squeezed and scratched his hands and wrist up so I didn’t have to go that route."