Address: 4401 Woodhaven Rd, Philadelphia, PA 19154, USA
Phone: +12672274318
Rating: 4.7
based on 239 reviews.
Speed of Service
Pros:
"Fixed in 51 minutes; including the NEW TIRE, fantastic service."
"The front desk was super polite and they had my car on a lift within 15 minutes."
"Done in an hour."
"They got me in and out in less than 20 minutes and the gave me a quick inspection of my vehicle."
"They were able to fit me in and get me patched up and out the door in less than 30 min."
"I didn’t wait long at all maybe 10 minutes without an appointment."
"They took care of my car in under 45 minutes."
Cons:
"Had an appointment for 12:00pm. It’s now 2:32pm and while my truck has been put on the lift, nothing has been done."
"I waited an extra 2 hours for my car to get released due to Mavis Tire not paying them in a timely manner."
"How long does it take to change oil at Mavis Discount Tire even if you make an appointment in advance? 2 hours and 15 minutes."
"I sat in the showroom until 945. They never even took my car in."
"Just left the parking lot with a blown out tire. They were still open, we walked up to the garage and we were met with a disrespectful, 'WERE CLOSED'."
"I don't hear from them at all so I call back at 1 and they say they gotta calculate the pice and that he will call me back in 15 minutes."
"I had a brake service. After the service the brake was loose and the next day brake fluid started to leak. I spent total 10 hours in service shop in two days."
Customer Service
Pros:
"These guys ARE Great! Everyone with whom I interacted treated me as if they truly wanted to help me with my issue."
"The guy at the front desk was very nice."
"Chris and Matt went above and beyond for me today."
"Excellent communication from these guys!"
"The team is very professional and courteous."
"The 2 women that helped me out with a flat on my impala were terrific."
"Kevin, the manager was extremely helpful and explained everything step by step."
Cons:
"The last time I was there they said they couldn't balance my tires because the tape weights kept falling off?"
"The guy who I had an appt. With n discussion about my car n prices.. well I got there.. he had left the job n moved on... they never keep the same workers 2 long everyone leaves..."
"Chris Was Absolutely Horrible Today. Wasn’t Welcoming & Rude."
"I will be contacting corporate as this was the worst experience of my entire life."
"I'm aggravated and embarrassed for trusting these people."
"Chris Was Absolutely Horrible Today... I’m A Frequent Customer. I’ve Spent Thousands At This Mavis… Customer Service Is Everything & They Lost One Great Paying One Today."
"Horrible customer service. I am never taking my car there again."
Quality of Work
Pros:
"They fixed it up and explained to me the issue. Now it’s not shaking anymore and I’m so relieved."
"Not many people are honest and they went above and beyond to make sure my car was in good shape!!"
"The mechanic working on my car was knowledgeable with the work that had to get done and gave me some inside tips for other things."
"Mavis actually had tires for my van in stock! Also did an excellent job on my alignment!!!"
"The automotive knowledge that he displayed regarding my specific BMW was impressive."
"They performed a wheel balance. No improvement."
"They did a nice job with my sons master cylinder,but before doing that there asked to do a full break System check to insure the Problem is the master cylinder."
Cons:
"Turns out after making the camber adjustment on my alignment they never tightened the adjustment bolts!?!"
"Once I received my truck back on 5 brand new rims (6:10pm that same day), all 5 rims had suffered serious damage."
"So I go and pick up my truck since they can't do anything after a day and a half to find out now both of my turn signal lenses are missing and they are trying to tell me I never had them."
"I got new front tires and an alignment,my car pulls left now,it changes lane in less than 1000 feet."
"Did an oil change a few weeks ago and they put the WRONG oil type on my car."
"The employee Dave tries to get extra money from you by recommending services that you don't actually need."
"I had a brake service. After the service the brake was loose and the next day brake fluid started to leak."
Price and Value
Pros:
"The price also ended up being significantly less than what most shops in the city charge."
"Overall, fantastic experience here with good employees and reasonable prices."
"Affordable prices and great service."
"Was quoted about 140.00, I went, it took about an hour, I walked out paying 87.00!!! That's a steal!"
"Reasonably priced and didn't leave feeling like I got ripped off."
"I got 2 new back tires at a great price."
"The service was very quick and the quality was great."
Cons:
"They did not replace the tires even though I told them to."
"They claimed my tires measured a 3 they actually measure a 5 and they have to be a 2 to fail inspection."
"Price is ok but not great."
"I was quite displeased as only 12 months ago it was only 86.00!"
"But they still charged me $300+ for the work that WASN'T done."
"Also tried to charge me over double the price."
"Very lousy and unprofessional service. Avoid at all costs. Will never go back nor recommend them."