"Because of Cris, I have the refund and 4 safe tires. Can't say how much i appreciate this. If this isn't extraordinary customer service, I don't know what is."
"Kyle and Amanda were the epitome of customer service as they were friendly, professional, and courteous."
"Lou was really responsive to my phone calls and my car was serviced really quickly."
"I am extremely satisfied with my experience at the Somerville Mavis and the way I was treated."
"Anthony and TK provided EXCELLENT SERVICE for a tire on my car that needed repair ASAP!!"
"Anthony was SO HELPFUL and made me feel comfortable and confident that my car would be taken care of!"
"Cris, the service manager, was AMAZING. With me and every single other customer there. Cool, calm, collected, polite and truthful."
Cons:
"Stay away. They put my lug nuts on backwards and did not put the balance weights on right."
"They did a terrible job replacing struts."
"Work done pretty good but really bad customer experience they said the different charges while dropping the car bit while payment they show completely different amount."
"I will never go back to this location."
"I will be taking my business elsewhere from now on, and I advise others to do the same."
"If you value you life...stay away from this location."
"Will not be going back ever."
Staff and Professionalism
Pros:
"Staff is very nice."
"The guys there are fantastic."
"Employees were very nice and knowledgeable, excellent service and fast."
"Mavis Discount Tires in Raritan, NJ has an amazing staff! Angie and Al provide great customer service, very respectful and show positive attitude."
"John and Courtney were so helpful and welcoming!"
"The service desk people are always very friendly and helpful."
"Staff is so friendly here!"
Cons:
"Employees dresses as bums not professional at all."
"There was hip-hop music playing and the tech pulled my truck up to the door I got in my truck only to find he left the work order folder on the floor."
"Employees were very nice and knowledgeable, excellent service and fast."
"Miserable attitude from the short, fat, middle age man working the front desk."
"Absolutely HORRIBLE place. The entire staff is beyond rude."
"The staff was nice but made it clear they didn't care because they were quitting in a few days."
"The guy helping us out was very rude and sounded like he did not want to do the job."
Quality of Service
Pros:
"They told me to come right in and I was able to wait."
"Very quick repair, with high level skills."
"Totally recommend this Mavis store! A thankful and satisfied customer."
"Ambrose, the technician, thoroughly explained the work that needed to be done and once I agreed to have the said work done, I was out within 45 minutes."
"They quickly found a nail in my tire, and Eric was able to take care of it right away."
"I was helped immediately."
"They never lost their composure and handled everything as cordially as possible."
Cons:
"I changed my tires there the car now drives worse than when I dropped it off."
"Took my brand new car there for an oil change and they stripped the oil plug bolt."
"Lesson learned MAVIS for tires only don't think they'll do a proper inspection."
"Left the car, and 5 hrs later was advised they put the new tire on, but didn't have time to do the alignment."
"I feel like I was scammed."
"I would not go here ever again!"
"I got my brakes and rotors replaced.. and they forgot to tighten all the bolts."