Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Had a wonderful experience both times I've gone to Mavis Tire in Port Jeff... quick waiting times, great customer service."
• "James was wonderful, exhibiting fast, concise and courteous service."
• "Both associates that I dealt with at the desk were professional and friendly."
• "I definitely recommend this establishment and will go back in future!"
• "I strongly recommend Mavis in Port Jeff to my ladies who don't have a man to take care of their tire needs!"
• "The staff seemed extremely friendly."
• "The staff at Mavis are kind and helpful."

Cons:

• "I believe the manager’s name is James. He is a thief and a liar!!"
• "One of the worst experiences at a mechanic shop. The service was horrible. Inconsiderate and rip off."
• "Same issues as others have noted. A complete disregard for my time."
• "Never going back again, I had an oil change done and my Service Engine Soon light came on."
• "It took them over 5 hours to fix a simple flat tire!!"
• "I brought my vehicle in for service 2 days in a row. Both times I was told first come first served as I watched car after car being pulled in, in front of me."
• "James is Pathetic, unprofessional person, giving me analogies that are not relevant."

Quality of Work

Pros:

• "In under an hour they performed all 3 things for me."
• "Called the port jeff station store in the afternoon, they had the tires I wanted, they said bring it in and it was done in about 3 hours."
• "Had an appointment for an inspection and was in and out in under one hour."
• "Great service all around."
• "Thanks so much mavis for your patience and hard work especially to Steve and troy for working so hard."
• "Service was same day as I dropped it off first thing in the morning."
• "They were quick and efficient. The car was ready by 8:50am."

Cons:

• "They didn’t start working on my car until 2:45."
• "Made an appt for an inspection 2 days prior. Went in and was told we are not doing inspections today."
• "Literally the worst place. I went for FRONT tires ( I had a flat in the front) they put the tires on the BACK."
• "Workers vaping and using phones as much as they are working."
• "Picked up car and noticed tires were not rotated nor were they filled or checked."
• "I dropped off my car after a simple wheel alignment. I came back two hours later and when I start the car and drive around the lot I hear a rattling noise that I did not hear when I pulled in."
• "Took my minivan Toyota for Breaks and rotters replacements and after done I found out they lost cover/cap for fluid."

Honesty and Integrity

Pros:

• "I will HIGHLY RECOMMEND this location to all of my clients, friends and family."
• "I’ve been here many times and the other MAVIS’s don’t come close to the service and staff here."
• "These guys are awesome and definitely recommended!"
• "James and the entire staff at Port Jeff Mavis is why I keep coming back."
• "If you want an honest and dependable repair ask for James and you will be a happy customer."
• "James is the best! Thanks for all that you and your team do to provide amazing customer service."
• "Really great service! I don’t know much about cars and have been lied to before about what needs to be done with my vehicle and they were extremely honest and up front the entire time!"

Cons:

• "This place has dishonest and disgusting business practice."
• "What a fraudulent place and clueless people who work their. I would never ever recommend any one going to any mavis tire place anywhere."
• "DO NOT GO HERE they don't even know how to change oil!!!"
• "I highly recommend NOT getting tires from here."
• "Every time I go to mavis they are completely dishonest with me."
• "They will try to scam you with the labor/parts."
• "If you care about the safety of your vehicle I highly advise that you bring your car elsewhere."