Address: 3235 Brunswick Pike, Lawrence Township, NJ 08648, USA
Phone: +16092465356
Rating: 4.7
based on 171 reviews.
Customer Service
Pros:
"Mike is absolutely wonderful. He made sure I knew what was happening with my car throughout the entire process."
"Josh was very professional and courteous, and had my car looked at immediately."
"Im going to recommend anyone to this Mavis Tire the customer service from Jazzmine was the best customer service iv had at any tire shop."
"The store manager JaQuis was very helpful and spoke professionally about the things my car needed."
"Frank and Ernesto and lavin and jasmine are fabulous. They were so helpful and so professional and so knowledgeable."
"I received outstanding service from Tom and the team at Mavis."
"The manager Jaquis Smith was very professional, knowledgeable, and extremely helpful."
Cons:
"Made a oil change reservation online... When I showed up at the store everything changed."
"No Longer using them."
"Do NOT order online; it's basically a bait and switch."
"I'll never go back there again."
"Poor customer service. Waited three hours after the scheduled appointment time just get an estimate on a warranty repair."
"If you want good service and friendly people--- stay far away from this place!"
"At the counter, a man was so rude."
Quality of Work
Pros:
"NTB confirms prices and services before they are rendered."
"I am so pleased with the service at this location, about a year ago they replaced my back two tires with no issues and good prices and service."
"Chris and his techs replaced for free under warranty."
"I had what I thought was a leak in one of my tire. They checked it, confirmed it wasn’t actually a leak, fixed the problem, and I was back on the road in less than 30 minutes."
"I got a great deal on a set of 4 tires and excellent customer service along the way!"
"They came in, provided me a detailed work order AND on top of that, sat me down and walked me through a document that outlined what (dealer) suggested services should be done at the various mileage levels."
"Had an issue with my tires recently installed and they made it right."
Cons:
"This location installed an alternator on February 7. March 17 the next year the alternator failed and needed to be replaced."
"It took one hour and thirty minutes to put on one tire with three employees."
"The turn around of mechanics are far too high and I've had to take my car back a couple of times for jobs to be corrected."
"A bad experience is one thing, but this happening more than once at multiple locations can't be a coincidence."
"I discovered they had stripped 3 of my pins on one wheel, replaced those 3 corresponding lug nuts with non-matching lug nuts."
"They're nice, but they don't know how to change a lightbulb."
"Stay far far away from this location. The mechanics here Do not seem certified they don’t do basic tasks you ask for properly if at all."
Pricing and Honesty
Pros:
"I appreciated their professionalism and honesty."
"He did not try to sell me anything, fixed what I asked, and sent me on my merry way."
"They also matched the price of the tires at Costco and had me in and out quickly."
"Update: customer service contacted me a made things right; paid for the repair at the dealer."
"The employees were all very helpful and knowledgeable BUT most of all they were honest and helped me save over two hundred dollars."
"Joe was awesome and explained why my tire was going flat."
"I didn’t have to wait and the job was done right."
Cons:
"Service was fairly quick and the desk attendant was friendly and helpful. Only complaint was I was told they had all four tires for my car in stock but halfway through they couldn’t find the last two."
"Could not fit a ram 1500 on their lifts. Made an appointment a week out and it was when I came in for the appointment that they told me this."
"The person who assisted me for the repair, never mentioned how much the repair will cost."
"This location installed an alternator on February 7. March 17 the next year the alternator failed and needed to be replaced... They wanted full price for a re-installation."
"Really unhappy. I was completely swindled and that is bad business and not ok."
"Finally, they tell you that they can give you the original quoted price if you take a different tire that is not nearly as good."
"Today I went for four tires and was charged 463 bucks. That is a huge difference and not at all what I was told on the phone on Sunday."
Facility and Comfort
Pros:
"Please is clean, organized and very pleasant to wait in."
"Scott and Dave showed me the waiting room which was clean, had a tv, and comfortable chairs."
"This NTB is a nice location with clean waiting facilities that offers complimentary wireless internet and pretty comfortable lounge chairs."
"Great shop. The people are honest and take care of you."
"Driving down US-1 on a 8 hour trip and our passenger-side right tire blows out. It's 4PM on a Sunday and the guys - the professionals - got our tire changed before 5PM even with 3 cars ahead of us."
"I can't recall having had as positive an experience as I did today with the Lawrence NTB."
"Had a very smooth and positive experience at this Mavis location! Work was done fast and correctly."
Cons:
"Horrible. Making an appointment is a joke."
"I had a very bad 🤮 experience at this location."
"Used to be good- No More - Their new management is sloppy and crew is reckless."
"The facility needs upkeep. Some may find it 'dirty' especially since we are in a pandemic."
"It’s kind of weird because the waiting room is right next to where you can see your car and it’s hard to look at your car just sit there while the person who should be working on it is on their phone for 15 minutes."
"Pls avoid this place if looking for alignment."
"Refused to swap my all seasons from winter tires because they are not brand new. Nonsense."