"Oscar and his staff are professional and courteous."
"They are unfailingly professional and courteous and always willing to help out."
"The people working there are trained well, listen and respond with care and respect."
"The workers here are incredibly professional and patient."
"Harold and his team are super professional, super nice and prices are very reasonable!"
"Alex & Gary were so nice to work with!"
"The new manager Christopher went above and beyond for me a my family with excellent and professional help."
Cons:
"They did not balance the tires completely so I now have vibration at high speeds."
"I tried to rectify this issue with Anthony (Regional manager) who was made aware of this situation but never returned my calls."
"The person on the phone lied to me about the total price... when I come back to pay they charged an extra $80 for the tire switch labor and lied to me."
"Definitely not professional and their customer service is below zero."
"Service managers are not knowledgeable or properly trained - that's was I was told by their Regional Management."
"Worst car mechanic I've ever been too, especially chris he is a con artist."
"Received my Mercedes back with more problems than it arrived with."
Quality of Work
Pros:
"All in all this place is awesome and I would definitely recommend it."
"This store is truly amazing. They went above and beyond for me."
"I highly recommend asking for Oscar if you come here, he's very kind and is extremely knowledgeable."
"By far the best service ever!"
"I got all four tires done here for my 2004 Hyundai Sonata and they did a stellar job."
"They quickly made the right diagnosis, sealed the leak and didn’t even want me to pay for a 1 hour work…"
"They work fast and do a great job."
Cons:
"I purchased a set of rotors as well as tires from this location. The set of rotors rusted within three days and were warped within a month."
"I had my brakes (pads and rotors) done with Mavis almost a year ago and took my car to my regular mechanic for an unrelated issue and ended up needing to replace my caliper because Mavis did not properly install it."
"Sloppy and poor workmanship. I had new tires installed and after I picked up my car and arrived at home, discovered that all the tire valve covers and one of the ornamental center logo caps were missing."
"They seemed to do a good job but when I had my car at my mechanic a few weeks later he told me that the tires had all been put on in the wrong direction."
"They installed front brakes, rotors, and calipers in September, 3 months later the brakes and rotors were worn out because of bad install."
"I suffer 6 months going back and forth for the bad shocks they installed in my car."
"They made me spend more money than necessary and did not solve the problem at all."
Price and Value
Pros:
"Orlando was helpful and knowledgeable and the price couldn't have been more reasonable."
"Price wise, very satisfied, did some negotiating but the end result was better than expected."
"I shopped around for tires and found that they not only price match the competitors price but beat it by 20 bucks."
"I spent way less then i thought i would and saved money in the long run."
"Best yet, Orlando didn't charge me."
"Even though they did not sell the tire, they were willing to change with minimal charge."
"They quickly made the right diagnosis, sealed the leak and didn’t even want me to pay for a 1 hour work…"
Cons:
"So Mavis tried to sell me $1000 worth of brand new tires."
"They charged her $150 for an oil change."
"They quoted her over $360 for 1 tire."
"Visited there for fix tire and they charged twice than actually they worked."
"Called to get two tires replaced they quoted my $335+ tax-- seemed fine. Go back to get the car and the bill is $439.95+TAX."
"The shop made me buy a tire that was covered by the manufacturer's warranty."
"My final bill was almost $50 higher than the internet price showed."